IBM A1000-109 Practice Exam 2025: Latest Questions

A prospect says, "We’re just starting to explore options and aren’t ready to talk to vendors." What is the BEST next action for a digital seller to keep the conversation moving while respecting the buyer’s stage?

During an initial call, which question most directly helps uncover the buyer’s business outcome (instead of technical requirements)?

A seller is documenting an opportunity and wants to ensure the next steps are clear and mutually agreed. What is the BEST practice for closing a customer meeting?

A digital seller is using a CRM system. Which activity is MOST important to record consistently to support accurate forecasting and team collaboration?

A prospect frequently asks for product features and comparisons, but avoids discussing business priorities. What is the BEST way to reframe the conversation toward value?

A seller has identified a strong user champion but no executive involvement. The deal repeatedly stalls at “internal review.” What is the MOST likely gap and the BEST corrective action?

A customer says, “Send information to my colleague; they handle security.” What is the BEST communication approach to maintain momentum and reduce misinterpretation?

A sales team notices inconsistent opportunity stages across reps, causing unreliable pipeline reports. Which solution is the BEST way to improve data quality using sales tools?

In a multi-stakeholder opportunity, the customer’s IT team wants technical alignment while finance wants a cost justification. What is the BEST sales deliverable to satisfy both groups and advance decision-making?

A prospect requests a proof of concept (POC) immediately. You suspect the request is being used to delay commitment and gather free consulting. What is the BEST response?

A prospect says, "We’re just researching and not ready to talk to sales." What is the BEST next step aligned with digital sales best practices?

During discovery, a customer repeatedly asks about features, but the seller wants to keep the conversation outcome-focused. What is the BEST response?

A seller wants to measure whether digital outreach is improving engagement quality. Which metric is MOST useful as a leading indicator?

A prospect is skeptical and says, "IBM is too big; we’ll be just a number." What is the BEST communication approach?

A sales rep is using IBM sales tools and notices duplicate accounts and conflicting contact details, causing confusion in forecasting. What is the BEST corrective action?

In IBM sales methodology, when should a seller move from discovery to proposing a solution?

A customer’s buying committee includes IT, security, and a line-of-business leader. Meetings are stalling because each group wants different evidence. What is the BEST next step?

A seller is qualifying an opportunity and wants to assess whether it is real and actionable rather than “interest only.” Which information is MOST critical to confirm early?

You are preparing a solution recommendation. The customer’s stated need is “reduce risk,” but the technical team keeps requesting a deep technical workshop, while the business sponsor wants a quick summary. What is the BEST approach to prevent misalignment and keep the deal moving?

A seller relies on a sales enablement platform that recommends next best actions, but the recommendations are consistently irrelevant (wrong industry, wrong buyer persona). What is the MOST likely root cause and BEST first fix?

A prospect says, "We already have a vendor for this—send me a proposal and your best price." What is the best next step in an IBM digital sales approach?

During a first call, the customer is enthusiastic about a solution but can’t clearly explain who signs off or how budget is approved. What should the seller do next to reduce qualification risk?

A prospect’s IT manager dominates meetings and requests highly technical details. Later, you learn the business sponsor feels the conversations are "too technical" and is disengaging. What is the best action to re-align communication?

You are running a multi-touch digital campaign. Open rates are strong, but very few recipients click through or accept meeting invites. Which adjustment is most likely to improve conversion?

A seller logs activities in multiple systems. As a result, the opportunity record in the primary CRM is missing next steps and key contacts, causing confusion for the broader team. What is the best practice to prevent this issue?