Salesforce Certified Agentforce Specialist Practice Exam 2025: Latest Questions

A service team wants an Agentforce agent to answer "Where is my order?" by checking the Order record related to the current Case and returning the shipment status. What is the best starting point to enable this behavior?

An admin is setting up Agentforce for a support channel. They need the agent to handle password reset requests, but only after verifying the user’s identity based on CRM data. Which approach best aligns with security and best practices?

A customer asks an Agentforce agent a question that is not covered by any connected knowledge sources or actions. What is the most appropriate default behavior to configure?

A company wants to ensure Agentforce responses are consistent with approved support policies and use official wording. Which content source is most appropriate to ground the agent’s responses?

After deploying an Agentforce agent, supervisors report that the agent sometimes gives different answers to the same question depending on phrasing. What is the best next step to improve consistency?

An Agentforce agent must create a Case and populate fields based on a customer conversation (product, severity, description). Sometimes the Case is created but key fields are blank. What is the most likely configuration issue?

A retail company wants an Agentforce agent to retrieve loyalty points from an external system in real time. The external system exposes a REST API and requires OAuth. What is the recommended integration approach?

An Agentforce agent is connected to Salesforce Knowledge, but users report the agent frequently cites outdated procedures that were replaced last month. What is the best troubleshooting step?

A financial services company wants to deploy Agentforce but must ensure the agent never exposes sensitive fields (for example, full SSN) even if a user asks. Which design best supports this requirement?

An Agentforce agent performs an action that updates multiple related records (Case, Contact, and an Order). In testing, the update sometimes partially succeeds, leaving data inconsistent when one update fails. What is the best architectural approach to improve reliability?

A support team wants an Agentforce agent to answer employee questions using only approved internal HR policies and not general web content. Which configuration best enforces this requirement?

An admin is testing an Agentforce agent in a sandbox. The agent can answer generic questions but fails when asked to summarize a specific Case record. What is the most likely cause?

A company needs an Agentforce agent to create a follow-up Task whenever a customer asks to be contacted, and the Task must be related to the current Case. What is the best approach?

A sales operations team wants an Agentforce agent to answer questions like “What’s the latest contract end date for this Account?” Contract data is stored in an external ERP. The team wants near real-time results without nightly sync. Which integration pattern is most appropriate?

An Agentforce agent is generating responses that occasionally include sensitive internal project code names. Leadership wants to prevent this information from appearing in responses even if it exists in accessible records. What is the best mitigation?

A company wants an Agentforce agent to answer product troubleshooting questions. They have hundreds of Knowledge articles, but many are outdated. What should the admin do first to improve answer quality?

An admin notices that an Agentforce agent can successfully execute an action in the builder preview, but the same action fails for end users in production with an authorization error. What is the most likely explanation?

A company wants an Agentforce agent to recommend next best actions for open Opportunities. They need the recommendations to be consistent, explainable, and aligned to defined sales stages rather than purely free-form advice. What design is most appropriate?

A global org needs to deploy an Agentforce agent to service teams in multiple regions. Some regions have strict data residency policies, and leadership is concerned about inadvertent cross-region exposure through shared knowledge sources. What is the best architecture approach?

A company integrates an external order system and wants the Agentforce agent to answer “Where is my order?” by retrieving order status and then updating the related Case with the latest status. They must avoid creating duplicate updates if the agent retries the action. What is the best design choice?

A support team wants an Agentforce agent to summarize long Case threads and propose a reply, but they want an agent to take the final action to send it. Which configuration best aligns with this requirement?

An Agentforce agent is returning answers that reference outdated policy details. The Knowledge team confirms the latest policy articles exist but notes older articles are still published. What is the best next step to improve answer accuracy without reducing article availability for audit purposes?

A company wants an Agentforce agent to look up order status in an external ERP. The ERP is only reachable through an existing MuleSoft API that enforces authentication and rate limits. Which approach is most appropriate?

After enabling an Agentforce agent for service reps, admins notice the agent sometimes exposes internal-only troubleshooting steps to customers when drafting email replies. What governance control most directly reduces this risk?

An Agentforce agent uses a tool to create a Case and populate key fields. The agent is failing with an error that indicates it cannot set the Case "Priority" field, even though the field exists. A service manager confirms the agent should set Priority for all new Cases. What is the most likely cause?