Question: 1/50
A support team wants an Agentforce agent to answer common “How do I reset my password?” questions using only approved internal procedures. Which approach best ensures the agent stays grounded in authorized content?
Connect the agent to an approved knowledge source and restrict responses to retrieved content
Enable the agent to browse the public web for the latest password reset steps
Allow the agent to generate answers from its general model knowledge without retrieval
Ask users to email screenshots so the agent can infer the correct steps