Platform User Experience Designer Practice Exam 2025: Latest Questions

A UX designer is starting discovery for a new Salesforce app used by Sales and Service. The sponsor wants "a modern UI" but can't define success. What is the best next step to clarify requirements?

An operations team reports that reps often miss a required step when creating Opportunities, leading to incomplete data. The UX designer wants to guide users without code. Which declarative solution best fits?

A sales manager wants the record page to show different related lists for different teams, but the underlying object is the same. What is the most appropriate UI design approach using standard capabilities?

During usability testing, a facilitator notices participants frequently hesitate before clicking a button labeled "Execute" even though it completes a common task. What is the best UX change to test next?

A service organization wants agents to follow a consistent case resolution process while still allowing exceptions. Which approach best balances guidance and flexibility?

A global company has users in multiple languages and wants to ensure a consistent experience across regions. Which design practice best supports this goal?

Users complain that the Account record page is "too long" and they can't find what they need quickly. Analytics shows most users only reference key details and recent activity. What should the UX designer do first?

After launching a redesigned Lightning record page, adoption is high but data quality issues increased. Users are skipping optional sections that contain fields critical for reporting. What is the best optimization approach?

A regulated business requires that certain Case fields are only visible when a specific condition is met, and the requirement should apply consistently across Lightning pages without custom code. Which solution best meets this need?

A team wants to validate a new guided experience before building it. They need quick feedback from real users, minimal build effort, and a way to compare two design approaches. What is the best approach?

Stakeholders say, "The current Salesforce experience is slow and confusing," but they can’t describe specific issues. What should the UX designer do FIRST to begin discovery?

A sales team needs to capture extra details only when an Opportunity is marked "Closed Lost." Which approach best supports a clean user experience while ensuring data quality?

A support manager wants agents to quickly find the "Next Best Action" on a Case record. What is the BEST page design practice?

A team is debating whether to build a Screen Flow or a custom Lightning Web Component (LWC) for a guided data-entry process. The steps are mostly standard field input, basic conditional logic, and record creation. What is the recommended approach?

During discovery, two departments request different page layouts for the same object, each with unique fields and sections. The UX designer wants to reduce long-term maintenance. What should the designer recommend?

Agents complain that a Case page feels "busy" and they often miss key fields. Analytics show most users focus on the first screen without scrolling. What redesign best follows UX best practices?

A UX designer needs to validate a new guided flow for creating Opportunities. The business wants to ensure the design reduces time-to-complete and decreases errors. What is the BEST testing approach?

Users report that a new Lightning Record Page is inconsistent: some see a "Renewal" component and others don’t, even though they have the same profile. What is the MOST likely cause to investigate first?

A global service team needs different guided steps for different products when logging Cases, but leadership insists on a single consistent experience and centralized reporting. Which design best balances flexibility and standardization?

After launching a redesigned Opportunity page, users say it "looks better" but sales leadership needs proof the change improved outcomes. Which metric strategy best demonstrates UX impact while avoiding vanity metrics?

A UX Designer is starting discovery for a new internal Service app. Stakeholders keep asking for "a faster interface" but can’t describe specific problems. What is the BEST next step to turn this into actionable requirements?

A sales team wants a single place to see all fields and related information needed to qualify a lead. The current Lightning record page forces excessive scrolling and users miss key details. Which design approach is MOST appropriate?

Customer support agents report that creating a Case requires entering many fields, but only a few are needed initially. The rest are only required after triage. What is the BEST declarative way to reduce friction while still collecting needed data over time?

After a redesign, managers complain that a dashboard looks cluttered and they can’t quickly identify exceptions. The underlying metrics are correct. Which change would MOST improve scannability and decision-making without changing the data?

A team launches a new guided Screen Flow for onboarding service agents. Adoption is low, and interviews reveal users abandon the flow mid-way because it feels too long and they fear losing progress. What is the BEST optimization to address this while preserving data quality?