Service Cloud Consultant Certification: Complete Guide 2025
Exam Code: SALESFORCE-17
The Salesforce Service Cloud Consultant certification validates expertise in designing and implementing Service Cloud solutions for customer service and support organizations.
Exam Details
Service Cloud Consultant Resources
Everything you need to prepare for and pass your exam
Practice Exam
Full-length Service Cloud Consultant practice test
Exam Simulator
Realistic exam simulation experience
Mock Exam
Full-length timed mock exam
Study Guide
Comprehensive study materials
Exam Objectives
Official exam domains and topics
Free Practice Test
Free sample questions to try
Exam Domains & Topics
Master these 9 domains to pass your exam
Industry Knowledge
of exam
Implementation Strategies
of exam
Service Cloud Solution Design
of exam
Knowledge Management
of exam
Interaction Channels
of exam
Case Management
of exam
Contact Center Analytics
of exam
Integration and Data Management
of exam
Service Console
of exam
Who Should Take This Exam?
This certification is ideal for the following professionals
- Salesforce professionals with 2-5 years of experience implementing Service Cloud solutions
- Business analysts focused on customer service processes
- Consultants designing contact center and help desk solutions
- Administrators looking to specialize in Service Cloud
Recommended Study Timeline
Plan your preparation effectively
8-12 weeks
Recommended study duration
Weeks 1-2: Foundation
Review exam objectives & core concepts
Weeks 3-6: Deep Dive
Study each domain with hands-on practice
Weeks 7-8: Practice & Review
Take practice exams & focus on weak areas
Practice by Difficulty
Choose your challenge level
Practice Question Banks
Extensive question collections for thorough preparation
2025 Exam Resources
Latest materials updated for the current exam version
Career Opportunities
Related Job Titles
$105,000
Average Annual Salary
Prerequisites
Salesforce Administrator certification required 2-5 years of hands-on experience with Service Cloud Strong understanding of customer service processes and best practices Knowledge of case management, knowledge base, and omnichannel routing
Service Cloud Consultant FAQs
Common questions about the SALESFORCE-17 certification exam
The Salesforce Service Cloud Consultant certification validates your expertise in designing and implementing Service Cloud solutions for customer service organizations. It demonstrates your ability to configure case management, knowledge base, omnichannel routing, and other Service Cloud features to meet business requirements.
The Service Cloud Consultant exam is considered moderately challenging, requiring both theoretical knowledge and practical implementation experience. With 60 questions to complete in 105 minutes and a passing score of 67%, candidates need solid experience with Service Cloud implementations and customer service processes to succeed.
Salesforce Service Cloud Consultants typically earn between $90,000 and $120,000 annually, with an average salary around $105,000. Compensation varies based on experience level, geographic location, company size, and additional Salesforce certifications held.
Yes, the Salesforce Administrator certification is a required prerequisite for the Service Cloud Consultant exam. Salesforce also recommends having 2-5 years of hands-on experience implementing Service Cloud solutions before attempting this certification.
The Service Cloud Consultant certification is valid for 3 years from the date you pass the exam. To maintain your certification, you must complete maintenance modules on Trailhead for each Salesforce release (3 times per year) before your certification expires.
About the Service Cloud Consultant Certification
The Service Cloud Consultant (SALESFORCE-17) is a associate-level certification offered by Salesforce. This certification validates your expertise in enterprise software and is recognized globally by employers seeking qualified professionals.
Why Get Service Cloud Consultant Certified?
- Career Advancement: Certified professionals earn an average of $105,000 per year
- Industry Recognition: Salesforce certifications are respected worldwide
- Skill Validation: Demonstrate your expertise to employers and clients
How to Prepare for SALESFORCE-17
Hydranode offers comprehensive preparation materials including practice exams, study guides, and free practice tests to help you pass on your first attempt.