50 Experience Cloud Consultant Practice Questions: Question Bank 2025

A support organization is launching an Experience Cloud site for customers to log cases and search knowledge. They want the fastest path with standard components and minimal custom development. Which template is the best fit?

A company wants employees to access an internal Experience Cloud site without creating separate user accounts. Users should log in with their existing Salesforce credentials. Which license type should be used for these site users?

An Experience Cloud site is live, but the company needs to update the header logo, primary color, and fonts without code. Where should an admin make these changes?

A public knowledge site allows unauthenticated visitors to view articles. After a recent change, visitors see "Insufficient Privileges" when opening articles. What is the most likely cause?

A partner community needs to restrict opportunities so that partner users can only see opportunities associated with their partner account and its related contacts. Which approach best supports this requirement?

A company wants customers to log in to an Experience Cloud site using their existing Google accounts. The security team requires that authentication be handled by an external identity provider and not by creating Salesforce-specific passwords. What should the consultant recommend?

An Experience Cloud site needs to surface a list of open cases from Salesforce and allow users to create new cases. The team wants a declarative solution with minimal code and standard security enforcement. What should the consultant recommend?

A community manager wants to measure adoption by tracking unique logins, most-viewed pages, and search terms used in the Experience Cloud site. Which approach is most appropriate?

A customer portal must ensure external users can only access records related to their account without using roles, because the volume of users is very high and the team wants a scalable model. Which sharing mechanism best fits this requirement?

An Experience Cloud site uses an external identity provider for SSO. Users can authenticate successfully, but some users land on an error stating they don’t have access to the Experience. Others can access the site normally. What is the most likely root cause?

An Experience Cloud site uses the Customer Service template. The business wants to ensure a consistent header and footer across all pages and allow page-specific content in the middle. What is the recommended approach?

A partner community user can see their own Opportunities but cannot see related Opportunity Products, even though the internal sales team can. Opportunity Products are set to private. What should the consultant check first?

A company wants customers to register for its Experience Cloud site using their email address. After registration, customers must verify their email before they can log in. Which configuration supports this requirement?

A support organization wants to track which Knowledge articles deflect cases in its Experience Cloud site. What is the best way to measure this without custom code?

A company needs to expose a list of Orders from an external ERP system on an authenticated Experience Cloud site page. The data should appear in near real-time and should not be stored in Salesforce. What is the recommended approach?

An Experience Cloud site needs a branded login page, but the business wants to use the standard login functionality and avoid custom code. Which approach should the consultant recommend?

A company has multiple Experience Cloud sites: one for customers and one for partners. They want partners to see additional navigation items and pages that customers should not access, while keeping a shared look and feel. What is the recommended design approach?

External users report they can access a record via a direct URL but cannot find it in list views or related lists in the Experience Cloud site. What is the most likely cause?

A company uses SSO for its Experience Cloud site. Some users can log in successfully, but others get redirected back to the login page without an error. Which configuration should the consultant verify first?

A global organization needs to serve customers in multiple languages on an Experience Cloud site. They want URLs to be language-aware (for example, different paths per language) and content translated where available, with fallback to a default language. What should the consultant recommend?

An Experience Cloud site is already live. A new region requests a separate version of the home page content in another language, but the layout and components should remain the same. Which approach best meets the requirement?

A partner portal requires that external users can reset their own password without contacting support. Which configuration best supports this requirement?

A consultant needs to validate what an external user can see in an Experience Cloud site after recent sharing rule changes. What is the best way to troubleshoot visibility?

A customer community needs to surface knowledge articles on cases submitted from the site. Users report they can see the Case record but not the related Knowledge component results. Which is the most likely root cause?

A company wants external users to authenticate using their corporate identity provider (IdP). Users should log in from the Experience Cloud login page and be redirected to the IdP. Which configuration is recommended?

The marketing team needs to update hero banners and promotional tiles on an Experience Cloud home page without deploying metadata and without giving them access to Experience Builder. What should the consultant recommend?

A site uses role-based visibility for certain pages. After enabling a new external user license type, some users can log in but see a 'You don't have access to this page' error for multiple pages. What is the most likely cause?

An Experience Cloud site must show a list of Cases that belong to the logged-in user’s Account, but only those Cases where a custom checkbox 'Share with Partner' is selected. The requirement must be enforced by security (not just filtering). What is the best solution?

A company wants to report on how users navigate through an Experience Cloud site (for example, page-to-page flow and top drop-off points) and tie that usage to authenticated users. Which approach best satisfies this requirement with standard capabilities?

An Experience Cloud site must display a real-time status from an external system on a Case detail page. The external system exposes a REST API and data should not be stored in Salesforce. What is the best architecture pattern?

A consultant is asked to explain what Experience Cloud provides to a business stakeholder who is unfamiliar with Salesforce. Which description best matches Experience Cloud?

A customer community needs a simple way to let users find relevant articles quickly on the home page. Which standard component is best suited to support this requirement with minimal configuration?

A partner community requires that each user sees only the Opportunities related to their Partner Account. Which approach best satisfies this requirement using standard sharing?

A company wants external users to log in with their existing corporate identity provider and avoid creating new passwords in Salesforce. Which authentication method should the consultant recommend?

A consultant needs to recommend a safe way for authenticated community users to create Cases from a site page and ensure required fields and routing rules are applied. Which solution is most appropriate?

An Experience Cloud site uses Salesforce CMS to manage images and content. Marketing wants content editors to publish updates without giving them broad Salesforce object permissions. What is the best practice approach?

A company launches an authenticated customer site and wants to measure which articles reduce Case creation over time. Which solution best supports this adoption/analytics goal?

A consultant is setting up an Experience Cloud site and wants different navigation menus for authenticated users versus guest users, without building custom code. What should the consultant recommend?

An authenticated Experience Cloud site has a "My Account" page that uses a standard record detail component to show the user’s Account. Some users see an "Insufficient Privileges" error even though they can log in successfully. What is the most likely cause?

A customer wants to expose a list of Orders (a custom object) to external users, but only those Orders related to the user’s Contact via an indirect lookup (Order__c has a lookup to Account; Contact is related to Account). The object is set to Private. What is the best scalable approach to grant the correct access to external users?

A customer community wants to let logged-in users quickly find and open relevant Knowledge articles using a single search box that supports filters (like data category) and shows results immediately on the page. Which standard Experience Cloud capability best meets this requirement?

A partner portal must restrict access so that partner users can only see Opportunities explicitly shared to their partner account’s users. Which sharing approach best aligns with this requirement?

An Experience Cloud site is live, but some external users can log in and then see "Insufficient Privileges" when opening a custom object tab. Internal users can access it normally. What is the most likely cause?

A company wants customers to authenticate to its Experience Cloud site using its corporate identity provider (IdP) and also wants customer users to access Salesforce pages without re-entering credentials. Which approach should the consultant recommend?

A public Experience Cloud site includes a custom LWC that calls an Apex method to show a list of public FAQs stored in a custom object. The component works for admins but fails for guest users with an authorization error. What is the best-practice fix?

A site uses topics to organize Knowledge and discussions. Users report that content appears under inconsistent topic names because different authors create near-duplicate topics. What is the recommended way to improve consistency?

An organization wants to measure the success of a new self-service site by tracking: search terms with no results, top viewed Knowledge articles, and case deflection trends. Which solution is most appropriate?

A consultant is selecting a template for a new Experience Cloud site. Requirements include: a modern UI, robust out-of-the-box components, and the ability to support multiple pages for branded marketing content plus authenticated self-service. Which starting point is most appropriate?

A customer wants external users to create Cases from the site. They must be able to select a Product and a dependent Issue Type. The values should match internal picklists and be maintainable without code. Which approach is best?

A partner community requires that partner users see all Opportunities owned by users in their partner account and its child accounts, but not Opportunities from other partners. The org uses role hierarchy for internal users. Which design best satisfies this for external users?