Question: 1/50
A dispatcher wants to ensure each service appointment is only scheduled within a customer’s allowed access window (e.g., 9 AM–12 PM). Where should this constraint be configured so the scheduling engine respects it automatically?
Set the Access Hours on the Service Territory and relate the Service Appointment to that territory
Add a custom field on Work Order and instruct dispatchers to manually schedule within the window
Create an Apex trigger on Service Appointment to prevent saving appointments outside the window
Configure a custom permission set that blocks scheduling outside business hours