Nonprofit Cloud Consultant (NPC) Practice Exam 2025: Latest Questions

A nonprofit wants to standardize how staff capture constituent preferences for email, SMS, and phone, and ensure these preferences are respected across fundraising and program outreach. What is the recommended approach in Nonprofit Cloud?

A nonprofit needs to accept donations on its website and automatically create a donation record in Salesforce tied to the donor’s contact, while also sending an immediate email receipt. Which approach is most appropriate?

Development staff report duplicate donor records because different teams enter names differently. They want to prevent most duplicates at the point of entry with minimal custom code. What should the consultant recommend?

A nonprofit wants to share a subset of constituent information with a partner organization’s system. The partner needs near real-time updates when key fields change. Which integration pattern is most appropriate?

A nonprofit wants to track a major gift that will be paid in four installments over the next year. They need to forecast expected revenue and reconcile payments as they come in. What is the best design approach?

Program staff need to record service delivery to clients over time and report outcomes by program and period. The organization also wants to relate household members to a single client record when appropriate. What is the recommended data model approach?

A nonprofit’s analytics team needs a dashboard showing donations by campaign, donor retention trends, and year-over-year comparisons. The data is in Salesforce with a large volume of donation transactions. What should the consultant recommend to ensure performant, scalable analytics?

A nonprofit integrates a legacy finance system that is the source of truth for payments, while Salesforce is the source of truth for donor profiles and fundraising activity. How should the consultant design the integration to minimize data conflicts?

A nonprofit must support donors, households, and organizations as constituents. They need to roll up giving at the household level while still recognizing individual donors and corporate matching gifts. Which design best supports these requirements with accurate reporting?

After implementing an integration that upserts donations from an external payment processor, staff notice some donations are linked to the wrong donor contact when multiple people share the same email address (e.g., spouses). What is the best corrective action?

A nonprofit is setting up Nonprofit Cloud and wants fundraisers to quickly see a consolidated view of a constituent’s relationship, including contact details and key engagement highlights, without navigating multiple records. What should the consultant recommend?

A nonprofit wants to ensure that only gift processors can edit Donation records after they reach a status of "Posted," while still allowing fundraisers to view them. What is the most appropriate approach?

A nonprofit receives a monthly spreadsheet of recurring donors and wants to load updates into Salesforce while minimizing duplicate Contacts and ensuring consistent matching. Which tool and approach should a consultant recommend?

A nonprofit wants to capture pledges and track partial payments over time, including a remaining balance and a schedule of expected installments. Which configuration best supports this requirement?

A nonprofit wants a single household to receive one consolidated year-end giving statement even when multiple members give throughout the year. What should the consultant recommend to support this outcome?

A nonprofit needs to measure program outcomes and wants dashboards that show trends by region and program over time. Data is stored across multiple objects and requires consistent definitions (e.g., what counts as a successful outcome). What should the consultant recommend?

After implementing an online donation form integration, the nonprofit notices duplicate Contacts are created for existing donors even when the email matches. What is the most likely missing configuration to improve matching?

A nonprofit wants to integrate a finance system that is the system of record for payments, while Salesforce should remain the system of record for donor relationships and fundraising activity. Which design is most appropriate?

A nonprofit must enforce consent requirements so that marketing emails are sent only to constituents with explicit opt-in, while still allowing staff to record interactions and donations for all constituents. What is the best approach?

A nonprofit plans to integrate three external systems (online giving, event management, and finance). Each system can create or update constituent data. Leadership wants to avoid a “duplicate explosion” and ensure consistent identity resolution across all channels. What should the consultant recommend as the most robust architecture pattern?

A nonprofit wants to track each volunteer’s compliance status for required background checks and trainings. Coordinators need to see quickly whether a volunteer is eligible for specific roles, and reporting must show expirations over time. What is the recommended approach in Nonprofit Cloud?

A nonprofit runs an annual appeal and wants to automatically create a follow-up task for gift officers only when a donation is above a certain threshold and the donor has not been contacted in the last 30 days. What solution is most appropriate?

A nonprofit needs to import constituent data from multiple spreadsheets. They must prevent duplicate Contacts and ensure new records link correctly to existing Households. Which approach is the best practice?

A nonprofit wants to synchronize donation data from an external fundraising platform into Nonprofit Cloud nightly. The external system can send changed records but cannot accept Salesforce calls. The organization needs near-real-time visibility the next business morning and wants to minimize API usage. What integration pattern is most appropriate?

A nonprofit’s leadership wants a dashboard showing total fundraising by program, but gifts are often entered without a program value and later corrected. They also want to audit who changed the program attribution and when. What should the consultant recommend?