Business Analyst Practice Exam 2025: Latest Questions

During discovery, a stakeholder keeps describing solutions ("Build a new screen") rather than needs. What should the Business Analyst do first to keep discovery effective?

A Business Analyst is preparing for a discovery workshop with Sales and Service teams. What is the most appropriate outcome to define for the workshop invitation?

Two stakeholders disagree on a requirement priority: Sales wants faster lead assignment, while Compliance demands additional review steps. What is the best next step for the Business Analyst?

A user story is written as: "As a user, I want better reports." Which improvement best aligns with good user story practice?

A process map shows the same step ("Verify customer identity") appearing in multiple places with small variations by channel (phone, chat). What should the Business Analyst do to improve the process map?

In a requirements review, stakeholders interpret an acceptance criterion differently. Which acceptance criterion is written in the most testable way?

After a discovery session, stakeholders say the notes don't reflect what was agreed. What is the best practice to prevent this issue in future sessions?

A BA is mapping the "Lead to Opportunity" process and notices multiple handoffs between teams causing delays. Which technique best helps identify where delays and rework occur?

A product owner asks the BA to write one user story to cover: new fields, validation rules, page layout changes, and a new approval process for Discounts. The team struggles to size it. What should the BA do?

A global organization has conflicting definitions of "Active Customer" across regions, impacting reporting and automation requirements. What should the BA do to reduce ambiguity before solution design begins?

During a discovery workshop, stakeholders disagree on the primary problem to solve with Salesforce. What should the business analyst do FIRST to keep discovery productive?

A stakeholder repeatedly asks for a feature because a competitor has it, but cannot explain the business value. What is the BEST next step for the business analyst?

A business analyst is writing a user story for an internal support team. Which user story format is MOST appropriate?

A process mapping session reveals that two departments use different definitions of "qualified lead." What should the business analyst do to reduce future rework?

A key stakeholder frequently misses requirements review meetings, causing late feedback and scope changes. What is the BEST action for the business analyst to improve collaboration?

A product owner asks the business analyst to include detailed field-level specifications in every user story upfront. The team is using Agile and wants flexibility. What is the BEST recommendation?

A team mapped an "as-is" process but stakeholders keep debating improvements. What should the business analyst do NEXT to move toward a future-state design?

A user story reads: "As a sales rep, I want the system to be fast." Which acceptance criteria is MOST effective?

An executive sponsor asks for "a single dashboard for all teams". Sales, Service, and Marketing each track different KPIs and definitions. What should the business analyst do to prevent delivering the wrong reporting solution?

A cross-functional team is building an end-to-end process that spans Sales and Service. During mapping, multiple handoffs occur and ownership is unclear, leading to missed follow-ups. Which approach is BEST to clarify responsibilities and reduce handoff failures?

During discovery for a new service request app, stakeholders describe the problem as "We need a better form." As the Salesforce Business Analyst, what should you do first to ensure you understand the real need?

A Sales Operations manager insists on adding 30 required fields to the Opportunity page to improve forecasting accuracy. Sales reps push back, saying it will slow them down and reduce CRM adoption. What is the best next step for the Business Analyst?

Your team mapped a lead-to-cash process and found multiple paths depending on product type and region. Leaders want a diagram that clearly shows who does what and where handoffs occur between Sales, Legal, and Finance. Which process mapping technique best fits this need?

A user story states: "As a support agent, I want a case to route automatically so that it gets handled faster." Which acceptance criteria is BEST because it is specific and testable?

A BA captured requirements for a new intake process, but during UAT users report that the delivered solution "doesn’t match what we asked for." The team has limited time to fix issues before launch. What should the BA do to identify the highest-impact gaps and prevent recurrence?