Question: 1/50
During discovery for a new Case intake process, stakeholders give conflicting descriptions of what “urgent” means. What should the Business Analyst do FIRST?
Document each definition and propose a single definition for immediate sign-off
Facilitate a working session to align on goals and define measurable criteria for “urgent”
Build a prototype with a default “urgent” checkbox and ask users to test it
Escalate the conflict to the executive sponsor to decide the definition