System Architect Practice Exam 2025: Latest Questions

A global service organization wants to implement record-level access for Case records. Their requirement is: users can see cases they own; managers can see their team’s cases; and a special QA group can see all cases across the org. What is the most appropriate baseline sharing design?

An enterprise uses Salesforce to manage B2B customers. They need a consistent way to uniquely identify accounts across multiple integrated systems, and they frequently merge duplicate accounts in Salesforce. Which approach best preserves cross-system identity over time?

A solution architect is designing data governance for an org with frequent schema changes by multiple teams. They want to reduce production risk and ensure changes are reviewed and traceable. Which practice best supports these goals?

A company needs to integrate Salesforce with an on-premises ERP. The ERP can expose services but does not support inbound calls from the internet. The company also wants near real-time updates from ERP to Salesforce. Which integration pattern best fits?

A sales organization is experiencing frequent record lock errors when multiple automation processes update Opportunity and related records during stage changes. The business needs the updates to remain consistent, but performance must improve. Which design change is most likely to reduce locking while preserving data integrity?

A customer wants to support multiple brands in a single Salesforce org. Each brand has separate business processes, page layouts, and a subset of users who should not see the other brand’s records. What is the best architectural approach in a single org to meet these requirements?

An enterprise needs a scalable integration where Salesforce publishes key business events (e.g., Order Activated) to multiple downstream systems, some of which may be temporarily unavailable. The architect wants loose coupling and replay capability. Which approach best meets these needs?

A company is implementing an enterprise data model and wants to prevent uncontrolled creation of duplicate customer records while still allowing multiple lines of business to relate to the same customer. Which capability is best aligned to enforce standardized customer identity and reuse across the org?

A System Architect is designing a multi-org landscape where a core Salesforce org serves as the system of engagement for Sales, and another org serves as the system of engagement for Service. The business requires a unified customer profile, consistent consent preferences, and near real-time updates. What is the most appropriate high-level architecture decision?

After a large implementation, an org experiences unpredictable performance degradation. Investigation shows many teams built automation that repeatedly queries and updates the same related objects in separate transactions. The architect needs an approach to identify systemic causes and guide remediation without immediately rewriting everything. What is the best first step at an architecture level?

A global company has multiple Salesforce orgs (per region) and wants users to authenticate with the corporate identity provider and access all orgs with a single login. They also need central control over user deprovisioning. Which approach best meets the requirement?

An architect is reviewing an org where admins frequently create custom profiles for minor permission differences, causing maintenance issues. What is the recommended strategy to reduce complexity while maintaining least-privilege access?

A company must store customer documents in an external content system for compliance, but users need to view the documents within Salesforce without copying files into Salesforce storage. Which solution best fits this requirement?

A sales org uses multiple lead sources and territories. Leadership wants consistent reporting across sources and regions, but each region currently uses different picklist values and custom fields. What is the best architectural approach to standardize data for analytics while minimizing disruption?

An integration sends customer updates from an external system into Salesforce. During peak hours, updates fail intermittently with record locking errors when sales reps edit the same records. What is the most effective design change to reduce lock contention?

A regulated enterprise requires that any new Salesforce customization be reviewed for security impact, data classification, and operational risk before deployment. Which governance mechanism best supports this requirement across multiple teams?

A Salesforce org experiences slow page loads on record pages with many related lists and automation. The business asks for a plan to identify the root causes without immediately refactoring everything. What should the architect do first?

A company plans to onboard 20 acquired business units into Salesforce. Each unit wants minor variations in sales stages and page layouts. Leadership also requires centralized reporting and a consistent customer master. Which strategy provides the best balance between flexibility and enterprise consistency?

A multinational implements Customer Community/Experience Cloud for self-service. They must restrict customer users from seeing other customers’ cases, but allow internal agents to see all cases. The solution must scale with millions of cases and avoid excessive sharing recalculations. What is the best approach?

An enterprise wants near real-time data synchronization between Salesforce and an ERP. They require guaranteed delivery, the ability to replay events after downstream outages, and minimal coupling between systems. Which integration architecture best meets these requirements?

A global company uses Salesforce for Sales and Service. They must ensure that the same "Customer" is represented consistently across multiple Salesforce orgs and several external systems, and they need to support downstream reporting that requires a stable identifier that survives merges and data corrections. Which approach best meets these requirements?

An enterprise wants to standardize integrations between Salesforce and multiple internal systems. The integration team needs consistent authentication, centralized monitoring, throttling, and the ability to apply governance policies across APIs. Which architectural component best satisfies these needs?

A customer service operation needs to capture a short-lived, dynamically changing set of troubleshooting steps and scripts used by agents. The content changes daily and must be searchable and versioned, with a clear publishing workflow. Which Salesforce capability is the most appropriate primary solution?

A company is implementing an event-driven integration where Salesforce publishes "Order Status Changed" events to multiple downstream consumers. The architect must ensure consumers can independently subscribe, replay events after downtime, and avoid tight coupling between producers and consumers. Which design is most appropriate?

A company wants to implement enterprise-wide logging for integration flows. They currently troubleshoot incidents by asking users to reproduce issues and then searching debug logs in Salesforce. The solution must correlate transactions end-to-end across Salesforce, middleware, and external services, while minimizing performance impact and avoiding sensitive data exposure. What is the best approach?