Salesforce Certified Platform Administrator II Practice Exam 2025: Latest Questions

A support team uses Email-to-Case. Managers want a warning shown to agents when a new case is created from an email that contains attachments with executable file types. What is the best solution for an administrator?

An admin needs to ensure users can only see Opportunity records for their own accounts and accounts they own, but sales managers should see all Opportunities for their region via the role hierarchy. Which configuration best meets the requirement with minimal maintenance?

A marketing team wants to create a report showing Campaigns with the number of Leads and Contacts that responded, and allow users to drill into the specific members. Which report type is the best starting point?

An admin needs to track which fields on Account were changed and by whom to support an internal audit. Which feature should the admin enable?

A custom object stores customer onboarding milestones. Users need a guided screen experience to create a milestone record, conditionally show steps based on the selected onboarding type, and create related tasks at the end. What is the recommended solution?

A data quality issue is discovered: duplicate Accounts are being created by an integration user during nightly loads. The admin wants to prevent duplicates going forward and allow users to merge duplicates when they occur. Which approach is best?

An admin built a report for executives. Only users in the 'Executive' public group should be able to view the report and dashboard, and viewers should see the same data regardless of their own record access. What should the admin configure?

A custom object 'Project__c' has related 'Project Task__c' records. The business needs to ensure users can delete a Project only if there are no open Project Tasks. Closed tasks are allowed. What should the admin use?

A company wants to monitor API usage and identify which connected app is generating the most API calls. Which tool best helps an admin troubleshoot this without custom development?

Users report they can’t edit a custom field on Opportunity even though the field is visible on the page layout. The admin confirms they have edit access to Opportunities. What is the most likely cause?

A support team wants certain Case fields to be visible only when a Case is escalated, and they want the fields to be required once the Case is escalated. Which solution should an administrator use?

A user reports that they cannot see a specific report even though they can access the folder. Other users in the same role can run it. What is the most likely cause?

An administrator needs to ensure only certain users can export reports and list views. What is the recommended approach?

Sales operations needs to automatically add multiple products to an Opportunity when the Opportunity is created with a specific Industry on the related Account. The solution must be maintainable by admins and avoid code. What should the administrator use?

A company uses Data Loader to update 200,000 Contact records nightly. They notice frequent row lock errors and some updates fail. Which change is most likely to reduce locking contention?

An admin needs to monitor whether users are downloading high volumes of reports that contain sensitive customer data. Which feature best supports auditing this activity?

A service center wants to ensure that when a Case is closed, the user must enter a Closure Category and Closure Notes. However, the fields should remain optional while the Case is open. What is the best solution?

Marketing wants Leads that are converted to always create an Opportunity for specific lead sources, but not for others. What should an administrator implement?

A global org has complex sharing: accounts are private, there are manual shares, sharing rules, teams, and Apex managed sharing. An admin needs to explain why a specific user has access to a specific Account record, including the exact access grant. What should the admin use?

An admin is designing a solution to allow users to relate a single custom object record (Inspection__c) to either an Account OR a Contact, depending on the scenario. Reporting must support grouping Inspections by the related entity, and admins want to minimize automation complexity. What should the admin use?

A support team wants email replies from customers to automatically attach to the correct Case. Customers sometimes forward old emails and change the subject line, causing threading failures. What is the most reliable solution to associate inbound emails to the correct Case?

Sales Operations wants a report that shows each Account with its total open Opportunity amount AND the date of the most recent related Activity (task/event) across all Contacts and Opportunities. What reporting approach best meets the requirement with minimal customization?

An administrator must restrict a custom object called "Vendor Review" so only the record owner and users above the owner in the role hierarchy can see records. Additionally, a small compliance group must be able to view ALL Vendor Reviews regardless of role. Which configuration satisfies the requirement?

A company uses Data Loader to upsert 200,000 Contact records nightly. The upsert uses an external ID on Contact. After a recent change, many records are failing with "DUPLICATE_VALUE" errors even though the external ID values appear unique in the source file. What is the most likely cause in Salesforce and the best admin action to validate it?

A regulated customer requires the security team to be alerted when any user exports a report that contains fields tagged as sensitive (for example, SSN). They also need an audit trail showing which user exported, when, and which report. What is the best solution using standard Salesforce capabilities?