Free Salesforce Certified Platform Administrator II Practice Test

A sales manager reports that some users can see opportunities they shouldn't have access to. The organization-wide default for Opportunities is set to Private. What is the MOST likely cause of this issue?

An administrator needs to create a custom object that tracks employee certifications. Each certification must be linked to exactly one employee, and when an employee record is deleted, all associated certifications should also be deleted. What relationship type should be used?

A company wants to track who is viewing sensitive Account records and when. Which auditing feature should the administrator enable to meet this requirement?

A sales operations manager wants to ensure that opportunities cannot progress to the 'Closed Won' stage unless the 'Discount Approval' field is checked when the discount percentage exceeds 20%. What is the BEST solution to enforce this requirement?

Universal Containers wants to automatically convert leads to accounts, contacts, and opportunities when the lead score reaches 100. The company needs to assign specific tasks to the opportunity owner after conversion. What is the MOST efficient automation approach?

An administrator notices that the organization's storage limit is nearly reached. When examining storage usage, which data type typically consumes the MOST storage space in a Salesforce org?

A marketing team uses Campaigns to track marketing initiatives. They need a report showing all Leads and Contacts associated with campaigns, including those who have never been added to any campaign. What report type should be used?

A support team wants to ensure that cases are automatically escalated if they remain in 'New' status for more than 4 hours during business hours. What is the recommended approach to implement this requirement?

An administrator needs to import 50,000 account records with related contact information. The data file contains some duplicate accounts based on Account Name and Website. What is the BEST practice approach for this data import?

A company requires that users in the Sales VP role can view and edit all opportunities, regardless of ownership. The organization-wide default for Opportunities is set to Private. What is the MOST appropriate solution?

An administrator created a custom picklist field on the Opportunity object with 15 values. Sales users report that they can only see 10 of the values when creating new opportunities. What is the MOST likely cause?

A dashboard needs to display data from multiple reports where different users should see data based on their role in the hierarchy. The administrator wants to avoid creating separate dashboards for each role. What feature should be implemented?

A service manager needs to identify which cases are being reopened most frequently to address underlying product issues. What reporting approach would BEST provide this insight?

After a recent organization restructure, an administrator needs to update the Account ownership for 5,000 accounts based on territory assignments. Many of these accounts have related opportunities, cases, and contacts. What should the administrator consider before performing mass transfer?

A company uses two different sales processes: one for new business and one for renewals. Each process has different stages and required fields. What is the BEST way to implement this requirement?

An administrator discovers that several users have the 'Modify All Data' permission through their profile. From a security best practice perspective, what should the administrator do?

A marketing manager wants to track campaign ROI by comparing campaign costs to the total value of opportunities influenced by the campaign. Which feature enables tracking opportunities influenced by multiple campaigns?

An administrator needs to identify who made specific changes to a workflow rule that was recently modified and is causing issues. Where should the administrator look to find this information?

A company needs to create a report showing the total pipeline value by stage for each account executive, with a comparison to the previous quarter. The report should highlight stages where pipeline has decreased by more than 20%. What reporting features are needed?

Users report that when they click a custom button on the Account page, they receive a 'Field Integrity Exception: unknown' error. The button executes a URL that creates a related custom object record with pre-populated fields. What is the MOST likely cause?