Platform Administrator Practice Exam 2025: Latest Questions

An admin needs to ensure that only users with the Standard User profile can create and edit Opportunities, but all internal users can still view them. Which configuration meets this requirement with the least maintenance?

A sales team wants a dedicated app experience that shows Accounts, Contacts, Opportunities, and Dashboards in the navigation bar, with a custom utility item for a call script. Which tool should an admin use to create this experience?

Support agents need to see a list of related Cases and a list of related Entitlements side-by-side on the Account record page. What should the admin use to meet this requirement?

Users report that they cannot log in to Salesforce even though their usernames and passwords are correct. The admin confirms the users are active. What is the most likely cause?

A marketing manager wants to automatically assign all new Leads from the Web-to-Lead form to a specific queue and send an email notification to the queue members. Which solution should the admin implement?

An admin needs to prevent users from saving an Opportunity if the Close Date is in the past and the Stage is not Closed Won or Closed Lost. Which tool should be used?

A support manager wants Cases created from email to be automatically linked to an existing Contact when the sender’s email matches a Contact email address. Which feature should the admin configure?

Sales managers need a report that shows Opportunities with their related Products (Opportunity Line Items). Which reporting approach should the admin use?

An admin builds a record-triggered flow to update a checkbox on Account when a related Opportunity is set to Closed Won. Users report that the flow sometimes fails with a message about “too many SOQL queries” during data loads and large updates. What is the best practice to address this?

A company uses private sharing on Cases. Managers should be able to see all Cases owned by users below them in the role hierarchy, but peer managers should not see each other’s teams’ Cases. Which design best meets this requirement?

Users report they can see a custom object tab in the Sales app, but they get an "Insufficient Privileges" error when opening records. What is the most likely cause?

An admin needs to make a field on the Opportunity record page appear only when Stage = "Closed Won". What is the recommended declarative solution in Lightning Experience?

A support manager wants agents to be able to quickly create a new Case from an Email Message related list. Which feature helps standardize the fields and values presented during record creation?

A sales team wants to ensure that when a Lead is converted, the new Account and Contact are associated with the correct business unit and have consistent values for several fields. Which approach best supports this requirement with minimal ongoing maintenance?

An admin creates a report type to include Accounts with or without related Contacts. However, the report is only returning Accounts that have at least one Contact. What should the admin change?

A manager wants to be notified in Slack when a high-priority Case is created. The company already uses Salesforce for Slack. Which solution is most appropriate for an admin to implement?

An admin needs to ensure a follow-up Task is automatically created when an Opportunity is moved to Stage = "Proposal/Price Quote". The Task should be created only once per Opportunity. Which automation tool is best suited?

A company wants different page layouts for the Case object depending on the Case record type (Product Support vs. Billing). Users report they always see the same layout regardless of record type. What is the most likely reason?

An admin needs to provide a set of temporary access permissions to a group of users for a short-term project (2 weeks), without modifying profiles. What is the best practice solution?

A company wants to restrict visibility of a custom object’s records so that users can only see records they own, but allow a specific team to see all records without changing ownership. Which design best meets the requirement?

A support team wants users to see different list view options on the Case tab depending on whether they work in Tier 1 or Tier 2 support. What should an administrator configure to meet this requirement?

Sales leadership wants a single dashboard to show each sales rep their own pipeline and bookings without creating separate dashboards per user. What should the administrator use?

An administrator adds a new custom field to the Opportunity object, but users report they cannot see it on the Opportunity record page. Which is the most likely cause?

A company has a custom object called Inspection__c. Users should not be able to delete Inspection__c records once the Status__c field is set to "Submitted". What is the best declarative solution?

A company wants to enforce that all users authenticate with a corporate identity provider, but still allow Salesforce admins to log in directly to Salesforce in case the identity provider is down. Which approach should the administrator take?