Question: 1/50
A support team wants a flow to create a follow-up Task when a Case is set to Status = "Escalated". The Task must be created only once per Case, even if users toggle the Status back and forth. What is the best solution?
Create an After-Save Record-Triggered Flow that checks a custom checkbox (e.g., Follow_Up_Task_Created__c) and sets it to true after creating the Task
Create a Before-Save Record-Triggered Flow that creates the Task and then sets Status back to the prior value
Use a Validation Rule to prevent users from changing the Status more than once
Use an Auto-Response Rule to send an email and assume it replaces the need for a Task