salesforce administrator practice test Practice Exam 2025: Latest Questions

A new user says they cannot see the "Leads" tab in the Sales app. Other sales users can see it. Which is the most likely reason?

An administrator needs to prevent users from creating Opportunities unless the related Account is marked as "Active" (checkbox). What is the best declarative solution?

A support manager wants agents to log customer issues and track resolution progress. Which standard object is designed for this purpose?

A user is trying to report on Opportunities and include the Account Owner in the results. What should the administrator recommend?

Sales leadership wants users to select a "Reason Lost" value only when an Opportunity Stage is set to "Closed Lost". What is the best solution?

An administrator added a custom field to the Contact page layout, but some users still cannot see the field on Contact records. Which setting most likely explains this?

A company wants different business units to see different picklist values for the "Case Type" field. Which approach should the administrator use?

An administrator needs to ensure a group of users can run reports but cannot export report results. What should they configure?

A company uses a custom object (Project__c) with a lookup to Account. They want users to be able to see all Projects related to an Account they can access, without granting users broader access to Projects unrelated to those Accounts. Which design best meets the requirement?

An administrator built a record-triggered flow to update a field on Contact whenever the related Account's Industry changes. The flow is on Account and updates all related Contacts. Users report that sometimes the update fails with errors during bulk updates. What is the most likely improvement to make the automation more reliable at scale?

Users report they can no longer see the Contact related list on the Account record page in Lightning Experience, but the Contacts related list is still visible in Salesforce Classic. What should an administrator check first?

A support manager wants agents to suggest the most relevant Knowledge articles while working a Case, without requiring agents to search manually. Which feature should an administrator configure?

A sales manager wants to ensure all Opportunities include a Close Date and Stage before users can save. What is the recommended way to enforce this requirement?

A company needs to restrict access to a custom object (Project__c) so that users can only see records they own unless granted additional access. After setting Organization-Wide Defaults to Private for Project__c, what should the administrator do to allow Project Team members to collaborate on specific Project__c records?

An administrator created a custom report type for Accounts with Contacts. Users can run the report, but it does not include Accounts that have no Contacts. What should the administrator change?

A company uses separate record types on Case for 'Product Support' and 'Billing'. They want different business processes and different picklist values for the Status field depending on record type. How should an administrator meet this requirement?

A marketing team wants users to be able to add Contacts and Leads to Campaigns quickly from list views and track responses. Which standard feature should an administrator recommend?

An administrator needs to automatically create a follow-up Task when a Case is closed, but only when the Case has Priority = High. The Task should be assigned to the Case owner and due in 2 days. Which automation tool should be used to meet this requirement with best practice in Lightning Experience?

A company wants to capture consistent customer feedback after a Case is closed. The survey link must be automatically emailed to the customer and responses should be related back to the original Case for reporting. Which combination of features should an administrator use?

An administrator built a flow that updates a field on Opportunity whenever a related Opportunity Product is created or updated. Users report they intermittently get an error indicating the record is locked or that the flow cannot update the record due to another update in progress. What is the most likely cause and best practice fix?

A sales manager wants a dashboard that shows her team's pipeline and can be filtered to view a single salesperson without creating multiple dashboards. What should the administrator configure?

An administrator needs to make a custom object available in a specific Lightning app and ensure users can access it from the app's navigation bar. Where should the administrator add the object?

A support team wants to ensure that when an email is sent from a Case, the entire email thread (including replies) is captured on the Case automatically. Which feature should an administrator enable?

An administrator created a record-triggered flow on the Case object to update a field when the Status changes to Escalated. Users report that the field is sometimes not updated when an update is made through a custom integration user. Which is the most likely cause?

A company wants to prevent users from seeing the standard 'New' button on the Opportunity related list for Accounts, but still allow users to create Opportunities from the Opportunities tab. What should the administrator do?