ServiceNow Certified Application Developer Practice Exam 2025: Latest Questions

You are building a custom application and need to track changes to an important field (for example, "Risk rating") and allow users to see the history of changes on the record. Which approach is recommended?

A developer writes a server-side script that loops through many records, sets field values, and expects other Business Rules and auditing to run as if a user updated the records. Which API should they use to best match a normal update transaction?

In Flow Designer, you want an action to run only when a record’s "State" changes to "Closed". What is the best practice to avoid unnecessary executions?

You have built a Service Portal widget that displays records. To restrict results to only records the user can read, which server-side approach is preferred?

A new scoped application needs to call a Script Include from another application scope. What configuration is required to allow this access while keeping good governance?

A Business Rule is intended to copy the current record’s short description to a related record when the current record is updated. The developer wrote: related.short_description = current.short_description; related.update(); but nothing is saved. What is the most likely issue?

You built a Flow that creates a task and then updates a field on that task using the task sys_id from the create step. Sometimes the update step fails because the sys_id is empty. What is the most likely cause and best fix?

Your Service Portal widget uses an Angular controller that calls the server multiple times when the page loads, causing performance issues. Which change is a best practice to reduce server calls while keeping the widget maintainable?

You must integrate with an external REST API that requires an OAuth 2.0 token and supports multiple environments (dev/test/prod) with different base URLs and credentials. Which design best follows ServiceNow best practices?

A custom application includes tables, flows, and Script Includes. You plan to publish the application to other instances. Which approach best ensures upgrade-safe customization and avoids modifying out-of-box artifacts directly?

You need to set a field value on a record when it is inserted, but only if the user did NOT supply a value. Which approach is the best practice?

A Service Portal page uses the same header and footer across many pages. You want to ensure changes are made in one place and reused everywhere. What should you use?

You are troubleshooting a Flow Designer flow that is expected to run when a record is updated. The trigger condition is met, but the flow never runs. Which is the MOST likely cause?

A developer needs to call an external REST API from a scoped app and parse JSON in the response. Which combination is most appropriate?

You are designing an application that requires multiple user-facing forms with different layouts for different roles, but all should write to the same underlying table. What is the recommended approach?

A Script Include in a scoped application must be callable from a Service Portal widget's server script. The widget is also in the same scope. What setting is required on the Script Include?

A developer adds a Reference field that points to sys_user. They want the reference lookup results to be filtered dynamically based on another field value on the current record. Which approach is recommended?

A Flow Designer action updates a record and then immediately evaluates conditions on the same record within the flow. Sometimes it appears to evaluate old values. What is the best solution?

You need to expose an inbound integration endpoint for an external system to create and update records, but you must strictly control allowed fields and enforce additional validation logic. Which is the best design?

A scoped app contains a Business Rule that queries another application’s table. In one environment it works, but after deployment it fails with a cross-scope access error. What is the recommended fix?

A Flow Designer flow is triggered when a record is created. The flow should not run if the record is inserted by an integration user (for example, user name starts with "int_"). What is the best way to implement this requirement?

A Script Include needs to be callable from a Service Portal widget client script. What must be true for the client to call it using GlideAjax?

Your scoped app provides a custom table and needs to expose a read-only list of records in Service Portal with fast rendering and minimal server calls. Which approach is recommended?

A developer creates a scripted REST API that returns a 500 error when called. The error occurs only in production, not in sub-production instances. Logs show a 'Cross scope access not allowed' message when the API tries to use a Script Include from another scope. What is the best fix?

An outbound REST integration is implemented in a Flow using a REST step. The target system intermittently returns HTTP 429 (Too Many Requests). The business requires that the transaction be retried with increasing wait time and that failures be visible for support to reprocess. What is the best design?