AIF-C01 Question 109
Single answerA company wants to implement a customer support chatbot that provides accurate and context-aware responses to user queries. The chatbot needs to retrieve relevant information from a large internal knowledge base of technical documentation to enhance its answers. Which of the following describes the most suitable approach for this scenario?
- A
Use Retrieval Augmented Generation (RAG) to combine a retrieval mechanism with a generative model, enabling the chatbot to fetch relevant knowledge base documents and generate responses.
- B
Deploy a rule-based chatbot that uses predefined responses for common customer queries.
- C
Use a generative AI model without any retrieval mechanism, relying solely on its pre-trained knowledge to answer queries.
- D
Implement a traditional keyword-based document search system for retrieving relevant documents, leaving users to interpret the results themselves.
Show answer and explanation
Correct answer: A
Explanation
Retrieval Augmented Generation (RAG) is an effective solution for scenarios where accurate and context-aware responses are needed. By combining a retrieval mechanism with a generative AI model, RAG allows the chatbot to fetch and incorporate specific, up-to-date information from a knowledge base, enhancing its ability to address user queries. This makes it particularly suitable for applications like customer support, where accuracy and efficiency are critical.
- A. Correct.
Correct. Retrieval Augmented Generation (RAG) is a suitable approach because it combines a retrieval mechanism to fetch relevant documents from a knowledge base with a generative model to create context-aware responses based on the retrieved information.
- B. Incorrect.
Incorrect. A rule-based chatbot lacks the flexibility and scalability to handle a wide range of queries or adapt to new information in a large knowledge base.
- C. Incorrect.
Incorrect. A generative AI model alone may not provide accurate or up-to-date information, especially if the required knowledge is not part of its training data.
- D. Incorrect.
Incorrect. A keyword-based document search system may retrieve relevant documents but would require users to manually interpret the results, making it less efficient for customer support scenarios.