AIF-C01 Question 65
Select 3A retail company wants to enhance its customer experience by deploying a virtual assistant to handle customer inquiries in a conversational manner, suggest relevant products based on customer preferences, and provide multilingual support. Which of the following generative AI use cases would best address this requirement?
- A
Chatbots
- B
Recommendation engines
- C
Translation
- D
Image generation
- E
Code generation
Show answer and explanation
Correct answers: A, B, C
Explanation
The retail company's requirements, handling customer inquiries conversationally, suggesting products, and providing multilingual support, align with the use cases of chatbots, recommendation engines, and translation. Generative AI models like large language models (LLMs) are well-suited for these tasks due to their ability to generate human-like responses, analyze customer preferences, and operate across multiple languages. Image generation and code generation do not address the specific needs of this scenario.
- A. Correct.
Chatbots are a suitable use case here because they can engage with customers conversationally to answer inquiries and assist with tasks.
- B. Correct.
Recommendation engines are relevant as they can suggest products based on customer preferences and browsing behavior.
- C. Correct.
Translation is important for providing multilingual support, enabling communication with customers in various languages.
- D. Incorrect.
Image generation is not relevant in this context since the use case does not involve creating or manipulating images.
- E. Incorrect.
Code generation is not applicable because the scenario does not involve automatically creating or improving code.