CLF-C02 Question 314
Single answerA company has recently migrated to AWS and is experiencing an issue with one of their EC2 instances. They need guidance on how to troubleshoot the issue. The company has a Basic Support plan. Which AWS resource or support option should they use?
- A
AWS Trusted Advisor
- B
AWS Knowledge Center
- C
AWS Support API
- D
AWS Technical Account Manager (TAM)
Show answer and explanation
Correct answer: B
Explanation
The AWS Knowledge Center is the most appropriate resource for customers with a Basic Support plan to find solutions to common issues. It includes troubleshooting articles, FAQs, and other self-service resources. Other options, such as the AWS Support API and TAM, require higher-tier support plans, and Trusted Advisor is not designed for issue troubleshooting.
- A. Incorrect.
AWS Trusted Advisor provides recommendations to optimize your AWS environment, such as cost savings and security improvements. It does not provide troubleshooting guidance for specific issues.
- B. Correct.
AWS Knowledge Center is a self-service resource that contains articles and FAQs to help customers troubleshoot common issues. It is accessible to all AWS customers, including those on the Basic Support plan.
- C. Incorrect.
AWS Support API is available to customers with Developer, Business, or Enterprise Support plans and allows programmatic access to create, manage, and retrieve support cases. It is not available under the Basic Support plan.
- D. Incorrect.
AWS Technical Account Manager (TAM) is a feature of the Enterprise Support plan and provides a dedicated contact for proactive guidance and support. It is not available under the Basic Support plan.