DOP-C02 Question 288
Select 2Your company has implemented AWS Systems Manager Incident Manager to handle potential outages in a highly available, multi-region application. During simulated incident response exercises, you notice that some critical stakeholders are not being notified promptly when an incident is created. How can you ensure that all critical stakeholders are notified immediately upon incident creation?
- A
Add the stakeholders as contacts in an AWS Systems Manager Contact Channel and include them in the escalation plan.
- B
Enable Amazon SNS notifications for the Incident Manager response plan and subscribe the stakeholders to the topic.
- C
Verify that the Incident Manager response plan includes a notification configuration with the correct contact channels.
- D
Ensure that the IAM roles for the stakeholders have sufficient permissions to view and respond to incidents.
- E
Configure a CloudWatch alarm to trigger the Incident Manager response plan and send notifications to stakeholders via email.
Show answer and explanation
Correct answers: A, C
Explanation
To ensure stakeholders are promptly notified during an incident, you must configure their contact information in AWS Systems Manager Incident Manager’s contact channels and include them in the response plan’s escalation strategy. Additionally, verifying the notification configuration in the response plan ensures that notifications are correctly routed to the intended stakeholders. Other options, such as SNS or IAM configurations, do not directly address the problem of immediate stakeholder notifications in the context of Incident Manager.
- A. Correct.
Correct: Adding stakeholders as contacts in an AWS Systems Manager Contact Channel and including them in the escalation plan ensures they are directly notified when an incident is created.
- B. Incorrect.
Incorrect: While SNS notifications can be helpful for broad notifications, they are not directly tied to Incident Manager's contact channels or escalation plans.
- C. Correct.
Correct: The notification configuration in the Incident Manager response plan specifies the contact channels to be used for notifying stakeholders, ensuring immediate communication.
- D. Incorrect.
Incorrect: IAM roles determine access permissions but do not automatically notify stakeholders of incidents.
- E. Incorrect.
Incorrect: CloudWatch alarms can trigger response plans, but sending notifications to stakeholders requires integration with Incident Manager’s notification and escalation mechanisms.