MLS-C01 Question 298
Single answerYour organization is building a customer support chatbot using Amazon Lex to handle common customer queries. You also want to analyze the sentiment of customer inputs to enhance the chatbot's responses. Which additional AWS service should you integrate with Amazon Lex to achieve this?
- A
Amazon Rekognition
- B
Amazon Comprehend
- C
AWS Glue
- D
Amazon Translate
Show answer and explanation
Correct answer: B
Explanation
Amazon Comprehend is the ideal choice for integrating sentiment analysis into your Amazon Lex chatbot. It allows you to analyze customer inputs, detect the sentiment (e.g., positive, negative, neutral), and use this information to adapt the chatbot's responses. The other options are not suited for this specific use case.
- A. Incorrect.
Amazon Rekognition is used for image and video analysis, such as object detection and facial recognition. It is not relevant to sentiment analysis in text inputs.
- B. Correct.
Amazon Comprehend is a natural language processing service that provides sentiment analysis, entity recognition, and language detection. It is the correct choice for analyzing customer sentiment in text inputs.
- C. Incorrect.
AWS Glue is a data integration service used for ETL (Extract, Transform, Load) processes. It is not designed for sentiment analysis.
- D. Incorrect.
Amazon Translate is a language translation service. While it might be useful if you need to translate customer inputs, it does not provide sentiment analysis capabilities.