100-140 Question 178
Select 3A user reports that their wireless mouse is not responding on a desktop computer. You verify that the batteries are functional, and the mouse is powered on. Which of the following steps should you take next to troubleshoot the issue?
- A
Ensure the USB receiver is securely connected to the computer.
- B
Replace the mouse with a wired one to confirm if the issue is with the wireless mouse.
- C
Reinstall the mouse driver from the manufacturer's website.
- D
Confirm that the mouse and receiver are paired correctly.
- E
Check for interference from other wireless devices near the computer.
Show answer and explanation
Correct answers: A, D, E
Explanation
When troubleshooting a wireless mouse issue, it is important to start with basic checks such as verifying the USB receiver connection, ensuring proper pairing, and ruling out signal interference from other devices. These steps address the most common causes of wireless mouse problems before considering hardware replacement or driver reinstallation.
- A. Correct.
Ensuring the USB receiver is properly connected is a crucial step, as the mouse will not function if the receiver is disconnected or loose.
- B. Incorrect.
While replacing the mouse might ultimately help, this step comes later in the troubleshooting process after verifying simpler solutions.
- C. Incorrect.
Reinstalling the driver is not the next logical step unless there is evidence of a driver issue or the mouse is not recognized by the system.
- D. Correct.
Wireless mice require proper pairing with their receivers to function. If the connection is disrupted, the mouse will not work.
- E. Correct.
Wireless devices can interfere with each other, especially in environments with multiple wireless signals. Checking for interference is an essential step.