100-140 Question 187
Single answerA user reports that their laptop cannot access the internet. You have verified that the laptop is connected to the Wi-Fi network. Which step should you take next to examine basic end-device connectivity to the network?
- A
Check the laptop's IP address and subnet mask configuration.
- B
Restart the user's laptop to resolve any potential software issues.
- C
Run a speed test to measure internet performance.
- D
Replace the Wi-Fi router to rule out hardware failure.
Show answer and explanation
Correct answer: A
Explanation
To examine basic end-device connectivity, it is essential to verify the IP address and subnet mask configuration on the device. This ensures that the device is correctly configured to communicate with the network, making it the most logical next step in this scenario.
- A. Correct.
Checking the laptop's IP address and subnet mask configuration is a crucial troubleshooting step to ensure the device has a valid IP configuration and can communicate with the network.
- B. Incorrect.
Restarting the laptop may resolve some issues, but it does not directly address the root cause of network connectivity problems.
- C. Incorrect.
Running a speed test measures internet performance but does not help if the device is not connected to the network properly.
- D. Incorrect.
Replacing the Wi-Fi router is unnecessary at this stage of troubleshooting and should only be considered after ruling out device and configuration issues.