100-140 Question 275
Select 4A user reports that their MacBook is running unusually slow, and apps are frequently freezing. As an IT support technician, what steps should you recommend to diagnose and resolve the issue?
- A
Check the Activity Monitor to identify resource-intensive processes.
- B
Restart the MacBook in Safe Mode to check for software conflicts.
- C
Perform a factory reset to return the MacBook to its default state.
- D
Ensure the macOS is updated to the latest version.
- E
Run a disk cleanup utility to remove unnecessary files.
Show answer and explanation
Correct answers: A, B, D, E
Explanation
To assist users in resolving macOS performance issues, it is essential to perform systematic troubleshooting steps such as identifying resource-heavy processes, checking for software conflicts, updating macOS, and freeing up storage. A factory reset, while sometimes effective, is not a primary recommendation due to its disruptive nature.
- A. Correct.
Checking the Activity Monitor helps identify processes consuming excessive CPU, memory, or disk resources, which can cause system slowness.
- B. Correct.
Restarting in Safe Mode disables non-essential software and drivers, helping to identify if third-party software is causing the issue.
- C. Incorrect.
A factory reset should only be considered as a last resort after all other troubleshooting steps have failed. It is not typically a first-step recommendation.
- D. Correct.
Keeping macOS updated ensures that the system has the latest performance improvements, security patches, and bug fixes, which can resolve known issues.
- E. Correct.
Running a disk cleanup utility can free up storage space and improve system performance by removing unnecessary files and caches.