100-140 Question 28
Single answerA user reports that they are unable to access a shared network drive on their Windows device. Upon investigation, you notice that the user is receiving an 'Access Denied' error. What is the most probable cause of this issue?
- A
The user does not have the necessary permissions to access the shared drive.
- B
The network cable is disconnected from the user's computer.
- C
The shared drive is hosted on a server that is currently offline.
- D
There is a conflict with the IP address of the user's device.
Show answer and explanation
Correct answer: A
Explanation
An 'Access Denied' error typically indicates that the user has attempted to access a resource for which they do not have the necessary permissions. In this scenario, confirming and adjusting the user's permissions on the shared drive would likely resolve the issue.
- A. Correct.
If the user is receiving an 'Access Denied' error, it is likely that they do not have the appropriate permissions set up for the shared drive, making this the most probable cause.
- B. Incorrect.
A disconnected network cable would result in the user being unable to connect to any network resources, but it would not specifically cause an 'Access Denied' error.
- C. Incorrect.
If the server hosting the shared drive were offline, the user would see an error indicating that the drive is unavailable, not an 'Access Denied' message.
- D. Incorrect.
An IP address conflict could prevent the user from accessing network resources, but it would not specifically result in an 'Access Denied' error.