100-140 Question 309
Single answerYou are an IT support technician, and a user reports that their work email is not syncing on their smartphone. The device is running iOS. Upon investigation, you notice that the email account was set up manually and not via the company's Mobile Device Management (MDM) solution. What is the most likely reason for the email not syncing, and the appropriate step to resolve it?
- A
The email server settings are incorrect, and they need to be reconfigured manually.
- B
The company email policy requires the device to be enrolled in MDM for email access.
- C
The iOS device is running an outdated version, and the email app is incompatible.
- D
The email app permissions are disabled in iOS settings.
Show answer and explanation
Correct answer: B
Explanation
Organizations often use Mobile Device Management (MDM) solutions to enforce security policies on mobile devices. If a device is not enrolled in MDM, access to corporate resources like email may be restricted. In this scenario, the user's email is not syncing because the iOS device is not enrolled in the company's MDM system. Enrolling the device in MDM is the correct resolution.
- A. Incorrect.
Incorrect. While incorrect server settings can cause syncing issues, the problem in this scenario is related to the lack of MDM enrollment, which enforces company policies for email access.
- B. Correct.
Correct. Many organizations require devices to be enrolled in MDM to ensure security policies are enforced before granting access to work email.
- C. Incorrect.
Incorrect. While updating the iOS version is good practice, it is not directly related to the syncing issue described here. The root cause is the lack of MDM enrollment.
- D. Incorrect.
Incorrect. Disabling app permissions could cause issues, but the scenario specifies that the issue is due to the email being set up manually without MDM.