100-140 Question 50
Single answerWhile troubleshooting a desktop computer in a client's office, you notice that the power cable is frayed and the workstation is still powered on. What is the safest course of action to take in this situation?
- A
Turn off the workstation immediately and then unplug the power cable.
- B
Unplug the power cable carefully without turning off the workstation.
- C
Inform the client about the frayed cable and advise them to replace it while continuing your troubleshooting.
- D
Stop working, ensure the workstation is powered down safely, unplug the cable, and report the issue to the appropriate personnel.
Show answer and explanation
Correct answer: D
Explanation
Following basic safety procedures involves identifying safety hazards, such as a frayed power cable, and addressing them appropriately. In this scenario, the safest course of action is to stop working, ensure the equipment is powered down safely, unplug the damaged cable, and report the hazard to the appropriate personnel. This minimizes the risk of electrical shock, data loss, or equipment damage.
- A. Incorrect.
Turning off the workstation immediately could cause data loss or damage to the system. Additionally, handling a frayed cable without proper precautions poses a safety hazard.
- B. Incorrect.
Unplugging the power cable without turning off the workstation could lead to data corruption and electrical hazards, especially with a damaged cable.
- C. Incorrect.
Continuing to troubleshoot while informing the client about the cable does not address the immediate safety concern. This is not a safe procedure.
- D. Correct.
This is the correct answer. Powering down the workstation safely, unplugging the damaged cable, and reporting the issue ensures personal safety and prevents further damage or risks.