100-140 Question 74
Single answerA customer contacts you stating that their new external hard drive uses a USB-C connector, but their older laptop only has USB-A ports. What is the best recommendation to resolve this issue?
- A
Purchase a USB-C to USB-A adapter or cable.
- B
Replace the laptop to one with USB-C ports.
- C
Install a USB-C expansion card in the laptop.
- D
Use a Micro USB to USB-A cable for compatibility.
Show answer and explanation
Correct answer: A
Explanation
USB-C and USB-A connectors are physically different, but they can be made compatible using an adapter or cable designed to bridge the two types. This solution is cost-effective, easy to implement, and avoids unnecessary hardware changes, making it the best recommendation for the customer's issue.
- A. Correct.
This is the correct option. A USB-C to USB-A adapter or cable allows the external hard drive to connect to the USB-A ports on the older laptop without replacing hardware or requiring additional components.
- B. Incorrect.
Replacing the laptop is unnecessary and costly when a simple adapter or cable can solve the issue.
- C. Incorrect.
While installing a USB-C expansion card could work, it is more complex, potentially voids warranties, and is not practical for most users compared to using an adapter or cable.
- D. Incorrect.
Micro USB is not compatible with USB-C devices, as they use different physical connectors and protocols.