100-140 Question 99
Select 3A customer contacts you because their desktop computer fails to boot after they attempted to upgrade their internal storage with a new NVMe SSD. During troubleshooting, you discover that the motherboard does not detect the NVMe drive even though it is installed in the M.2 slot. What should you check to resolve the issue?
- A
Verify if the motherboard supports NVMe storage in the M.2 slot.
- B
Ensure that the NVMe SSD is properly seated in the M.2 slot.
- C
Check if the SATA ports on the motherboard are disabled, as NVMe drives disable them automatically.
- D
Update the motherboard BIOS/UEFI to the latest version.
- E
Verify if the operating system is configured to support NVMe drives.
Show answer and explanation
Correct answers: A, B, D
Explanation
When troubleshooting hardware detection issues with an NVMe SSD, it’s important to check compatibility, ensure proper physical installation, and update the BIOS/UEFI firmware. These steps address common reasons why an NVMe SSD might not be detected. Checking compatibility ensures the motherboard supports the NVMe protocol, ensuring proper seating resolves physical connection issues, and updating the BIOS/UEFI can add support for newer components. The configuration of the operating system and SATA ports is not directly relevant to the detection issue at this stage.
- A. Correct.
Some older motherboards may not support NVMe SSDs or only support SATA-based M.2 drives. Checking compatibility is crucial.
- B. Correct.
Improper installation of the NVMe SSD can prevent it from being detected by the motherboard. Ensuring proper seating is a necessary step.
- C. Incorrect.
While some motherboards disable specific SATA ports when using M.2 slots, this does not affect NVMe detection. This is not relevant in this scenario.
- D. Correct.
Motherboards with older BIOS/UEFI may not recognize NVMe drives. Updating to the latest version can add support for newer hardware.
- E. Incorrect.
While the operating system needs to support NVMe drives, this is not relevant to the motherboard detection issue during the boot process.