100-150 Question 207
Select 3You are part of a network support team, and a critical outage has been reported affecting multiple branch offices. As the first step, you are tasked with documenting the issue and prioritizing the resolution process. What actions should you take to ensure proper policies and procedures are followed while addressing this issue?
- A
Review the organization's incident response policy to understand escalation procedures.
- B
Immediately configure temporary fixes in the network without documenting the issue to restore connectivity quickly.
- C
Log all relevant details of the issue, such as the time of occurrence, affected systems, and initial observations.
- D
Prioritize the issue based on its impact on business operations and escalate it if necessary.
- E
Focus only on fixing the problem without creating documentation to save time.
Show answer and explanation
Correct answers: A, C, D
Explanation
Following proper policies and procedures involves reviewing incident response guidelines, accurately documenting the issue, and prioritizing it based on its impact. These steps ensure that the issue is resolved systematically while maintaining accountability and enabling future analysis of the incident.
- A. Correct.
This is correct. Reviewing the organization's incident response policy ensures you follow predefined guidelines and escalate the issue as needed.
- B. Incorrect.
This is incorrect. While restoring connectivity is important, skipping documentation violates standard procedures and can create future problems.
- C. Correct.
This is correct. Logging all relevant details ensures accurate documentation, which is critical for troubleshooting and future reference.
- D. Correct.
This is correct. Prioritizing the issue based on its impact ensures that critical issues affecting business operations are addressed promptly.
- E. Incorrect.
This is incorrect. While resolving the issue is vital, neglecting documentation can lead to incomplete records and hinder post-incident analysis.