200-901 Question 67
Select 2A development team is integrating Cisco Webex into their organization’s customer support application. They need to provide real-time messaging and collaboration capabilities to their support agents, as well as the ability to retrieve chat history for audit purposes. Which Cisco Webex API capabilities should they use?
- A
Real-time messaging using the Webex Messages API
- B
Integration with Webex Bots to automate customer responses
- C
Retrieving chat history using the Webex Messages API
- D
Provisioning new Webex users using the Webex Admin API
- E
Real-time video calling using the Webex Calling API
Show answer and explanation
Correct answers: A, C
Explanation
The Webex Messages API is the correct solution for this scenario, as it provides both real-time messaging capabilities and the ability to retrieve chat history. These features align with the requirements for enabling collaboration and auditing within the customer support application.
- A. Correct.
The Webex Messages API allows developers to send and receive real-time messages, which is essential for enabling collaboration and messaging within applications.
- B. Incorrect.
While Webex Bots can automate customer responses, the scenario specifically focuses on real-time messaging and chat history, not automation.
- C. Correct.
The Webex Messages API supports retrieving chat history, which is necessary for audit purposes in the described use case.
- D. Incorrect.
Provisioning new Webex users is not relevant to the scenario, as it focuses on messaging and collaboration, not user management.
- E. Incorrect.
The Webex Calling API is used for real-time audio and video calling, but the scenario does not mention a need for video calling capabilities.