300-425 Question 139
Single answerA company is implementing Cisco Spaces to gather insights about customer behavior in their retail stores. They have successfully set up wireless access points and integrated Cisco DNA Center with Cisco Spaces. However, they notice that location analytics and customer engagement features are not functioning as expected. Which step should the company take to resolve this issue?
- A
Ensure that the access points are configured to send location data to the Cisco Spaces Connector.
- B
Verify that the Cisco Spaces dashboard has been integrated with the company's CRM system.
- C
Check if the required permissions are granted to the users accessing the Cisco Spaces dashboard.
- D
Confirm that the wireless clients are connected to the guest SSID for analytics data collection.
Show answer and explanation
Correct answer: A
Explanation
For Cisco Spaces to provide location analytics and customer engagement features, the access points must be configured to send location data to the Cisco Spaces Connector. This is a critical step in the implementation process, as the connector acts as the bridge between the wireless network and the Cisco Spaces platform.
- A. Correct.
Cisco Spaces requires access points to send location data to the Cisco Spaces Connector to enable analytics and engagement features. Without this configuration, the features will not function properly.
- B. Incorrect.
While integrating the Cisco Spaces dashboard with a CRM system is beneficial for customer data enrichment, it is not mandatory for enabling location analytics or engagement features.
- C. Incorrect.
Granting permissions to users is important for accessing the dashboard, but it does not impact the functionality of location analytics or engagement features.
- D. Incorrect.
Wireless clients do not necessarily need to connect to a guest SSID for analytics. Cisco Spaces can collect data from any SSID configured to send location data.