300-435 Question 172
Single answerA network administrator has configured a Cisco DNA Center automation workflow to monitor network events and notify the operations team whenever specific threshold values are crossed for device CPU utilization. The administrator wishes to further integrate these notifications with an external IT service management (ITSM) platform for ticket generation. Which method should the administrator use to enable this integration?
- A
Enable and configure Cisco DNA Center Webhooks for event notifications.
- B
Use SNMP traps to forward events to the ITSM platform.
- C
Configure Syslog messages to be sent from Cisco DNA Center to the ITSM platform.
- D
Enable Cisco DNA Center's built-in ITSM integration module.
Show answer and explanation
Correct answer: A
Explanation
Cisco DNA Center uses Webhooks to send event notifications to external systems like ITSM platforms. Webhooks provide a real-time push mechanism that makes them highly suitable for automation and integration workflows. This method is more efficient and direct compared to traditional methods like SNMP traps or Syslog, which are not designed for structured integration with ITSM platforms.
- A. Correct.
Webhooks are an efficient way to send event notifications from Cisco DNA Center to external platforms, such as ITSM tools, for real-time integration and automation workflows.
- B. Incorrect.
SNMP traps are used for traditional network monitoring but are not suitable for direct integration with ITSM platforms in this scenario.
- C. Incorrect.
Syslog messages are used for logging but do not provide the real-time, structured integration needed for modern automation with ITSM platforms.
- D. Incorrect.
Cisco DNA Center does not have a built-in ITSM integration module; integration must be configured using external tools or APIs like Webhooks.