220-1101 Question 440
Single answerUnable to install new applicationsA technician is troubleshooting a Windows 10 laptop used by a sales employee. The employee can download installer files from the company portal, but every time they try to install a new application, Windows displays a message stating that administrator approval is required. The employee recently moved to a standard user account as part of a company security policy. The laptop is otherwise functioning normally, and other users do not report software installation issues. What is the BEST action for the technician to take?
- A
Disable User Account Control so the employee can run installers without prompts
- B
Temporarily add the employee's account to the local Administrators group
- C
Sign in with an authorized administrator account and install the application
- D
Run CHKDSK to verify the drive is not preventing the installation
Show answer and explanation
Correct answer: C
Explanation
This scenario tests the ability to identify a permissions-based installation problem rather than a hardware or operating system failure. In Windows, many application installations require administrative privileges because they write to protected locations such as Program Files, system directories, or machine-wide registry keys. If a user is in a standard account, the correct response is to use authorized administrative credentials to perform the installation rather than weakening security controls. Microsoft best practices support least privilege, meaning users should have only the access necessary to perform their jobs. Disabling UAC or making a user a local administrator may solve the symptom, but both introduce avoidable security risk. A technician should verify that the software is approved by company policy and then install it using an administrator account or approved software deployment method.
- A. Incorrect.
Incorrect. Disabling User Account Control (UAC) lowers system security and is not an appropriate fix for a standard user who lacks permission to install software. UAC is designed to prompt for elevation when administrative rights are required, not to block valid installations arbitrarily.
- B. Incorrect.
Incorrect. Although this might allow the installation, it violates least-privilege security practices and creates unnecessary risk by giving the employee elevated rights beyond what is needed. In managed business environments, users should not be made local administrators just to install software.
- C. Correct.
Correct. Installing the application using an authorized administrator account is the proper solution when a standard user lacks permission to install software. This follows standard Windows security design and aligns with best practices for controlled software deployment.
- D. Incorrect.
Incorrect. CHKDSK is used to check file system integrity and disk errors. In this scenario, the issue is clearly permission-related because Windows specifically indicates administrator approval is required. There is no evidence of storage corruption or disk problems.