220-1101 Question 55
Single answerCloud storageA small accounting firm uses a cloud storage service to keep client spreadsheets synchronized across office desktops and employees' laptops. Several users report that when they reconnect to the internet after working remotely, their local copies overwrite newer versions that coworkers saved earlier in the day. Management wants to reduce version conflicts while still allowing staff to access files from multiple devices. Which action should the technician recommend FIRST?
- A
Enable the cloud service's file versioning and train users to verify sync status before editing shared files
- B
Increase the size of each user's local hard drive so more cloud files can be cached offline
- C
Disable synchronization and require users to email file attachments to each other for updates
- D
Move the files to a local USB drive that is passed between employees as needed
Show answer and explanation
Correct answer: A
Explanation
The best first step is to use built-in cloud storage controls designed for collaborative work. Major cloud storage platforms commonly provide file versioning, sync status indicators, and conflict handling to help users recover prior copies and avoid overwriting newer changes. In real-world support scenarios, technicians should recommend features that preserve centralized access while minimizing data loss. CompTIA A+ Core 1 expects candidates to understand practical cloud storage concepts such as synchronization, accessibility, and shared resource management. Vendor documentation for services such as Microsoft OneDrive, Google Drive, and Dropbox commonly emphasizes version history and sync awareness as best practices when multiple users work with shared files.
- A. Correct.
Correct. File versioning is a standard cloud storage feature that helps recover earlier revisions and reduces the impact of accidental overwrites. In a shared-file workflow, users should also confirm that syncing has completed before making changes, especially after being offline. This is the most appropriate first recommendation because it addresses the actual problem: conflicting edits caused by delayed synchronization.
- B. Incorrect.
Incorrect. More local storage may allow additional files to be cached for offline access, but it does not solve the core issue of conflicting changes when multiple users edit and resync shared files. Someone might choose this option if they confuse offline availability with version control.
- C. Incorrect.
Incorrect. Emailing attachments creates even more version sprawl and makes collaboration harder. It removes the benefits of centralized cloud storage, such as synchronization, shared access, and auditability. This is a common but poor workaround for collaboration issues.
- D. Incorrect.
Incorrect. Using a USB drive is less secure, less scalable, and far more likely to cause file management problems, loss, or outdated copies. It also does not support the firm's need for multi-device access and is not aligned with modern business best practices for shared document storage.