220-1101 Question 95
Single answerWeb serversA small business hosts its company website on an internal web server. Employees report that they can reach file shares and print services on the server, but when they enter the server's hostname in a browser, the site does not load. A technician verifies that the server is powered on, connected to the network, and reachable by ping. Which of the following should the technician check FIRST to restore access to the website?
- A
Whether the web server service is running and listening on the correct port
- B
Whether the server's GPU driver is up to date
- C
Whether the workstation monitors are set to the correct input source
- D
Whether the printer spooler service is enabled on the server
Show answer and explanation
Correct answer: A
Explanation
The scenario shows that the server is online and reachable because users can access other network services and the technician can ping it. That narrows the problem to the web service layer rather than power, cabling, or basic IP connectivity. On systems hosting websites, the first practical check is whether the web server software or service is running and bound to the expected port. Common examples include services such as Apache HTTP Server, Microsoft IIS, or Nginx listening on TCP 80 for HTTP or TCP 443 for HTTPS. Best-practice troubleshooting follows the layered approach: verify connectivity, then verify the specific application service. Vendor documentation for IIS, Apache, and Nginx all emphasizes checking service status and port bindings when a site is unreachable but the host itself remains accessible.
- A. Correct.
This is correct. If users can reach the server over the network but cannot load the website, the most direct issue is likely that the web service itself is stopped, misconfigured, or not listening on the expected HTTP/HTTPS port such as 80 or 443. In a real support scenario, confirming that the web server application or service is running is a primary troubleshooting step.
- B. Incorrect.
This is incorrect. A GPU driver has no meaningful role in serving web pages from a standard business web server. Someone might choose this if they confuse general server performance issues with a service availability problem, but it would not explain why network services work while the website does not.
- C. Incorrect.
This is incorrect. Monitor input settings affect local display output only and have nothing to do with whether a hosted website is available over the network. This distractor represents a hardware-focused troubleshooting step that does not fit the reported symptoms.
- D. Incorrect.
This is incorrect. The printer spooler controls print job processing, not web hosting. Because printing and file sharing are already available, the issue is isolated to web access rather than general server functionality.