Databricks Generative AI Engineer Associate Question 75
Select 3You are tasked with fine-tuning a GPT-based model to assist with customer support ticket triaging, where the model must classify tickets into predefined categories such as 'Billing', 'Technical Issue', or 'Account Management'. Which of the following prompt/response pairs align with this task?
- A
Prompt: 'Classify this ticket: I need help resetting my password.' Response: 'Technical Issue'
- B
Prompt: 'Generate a creative story about a customer solving a billing issue.' Response: 'Once upon a time, a customer discovered their invoice was incorrect...'
- C
Prompt: 'Classify this ticket: I was charged twice for my subscription.' Response: 'Billing'
- D
Prompt: 'Translate this ticket into Spanish: I need to update my account details.' Response: 'Necesito actualizar los detalles de mi cuenta.'
- E
Prompt: 'Classify this ticket: I want to close my account.' Response: 'Account Management'
Show answer and explanation
Correct answers: A, C, E
Explanation
The task requires identifying prompt/response pairs that are relevant to classifying customer support tickets into predefined categories. Options 1, 3, and 5 align with this task as they involve classification into the correct categories, whereas Options 2 and 4 involve unrelated tasks such as story generation or translation.
- A. Correct.
This prompt/response pair aligns with the task as it focuses on classifying a ticket ('password reset') under the 'Technical Issue' category, which matches the task objective.
- B. Incorrect.
This prompt/response pair does not align with the task since it involves generating a creative story, which is unrelated to ticket classification.
- C. Correct.
This prompt/response pair aligns with the task as it correctly classifies a ticket ('charged twice') under the 'Billing' category, which is part of the specified task.
- D. Incorrect.
This prompt/response pair does not align with the task since it involves translation rather than classification into categories like 'Billing', 'Technical Issue', or 'Account Management'.
- E. Correct.
This prompt/response pair aligns with the task as it correctly classifies a ticket ('close account') under the 'Account Management' category, which is part of the task.