AI-102 Question 189
Single answerYou are developing a customer feedback analysis system for an e-commerce platform using Azure Cognitive Services. The system is required to analyze the sentiment of customer reviews and categorize them as 'Positive', 'Neutral', or 'Negative'. Which Azure service should you use to implement this feature?
- A
Azure Text Analytics
- B
Azure Bot Service
- C
Azure Speech Service
- D
Azure Form Recognizer
Show answer and explanation
Correct answer: A
Explanation
Azure Text Analytics is a part of Azure Cognitive Services and is specifically designed to analyze text for various features, including sentiment analysis. It provides a pre-built model that can determine whether input text conveys positive, neutral, or negative sentiment, making it the ideal choice for this scenario.
- A. Correct.
Azure Text Analytics is the correct service for determining sentiment from text, as it provides built-in functionality for sentiment analysis and text classification.
- B. Incorrect.
Azure Bot Service is used for building conversational AI experiences such as chatbots, but it does not provide sentiment analysis capabilities.
- C. Incorrect.
Azure Speech Service is used for speech-to-text, text-to-speech, and other speech-related tasks, but it does not handle sentiment analysis for text.
- D. Incorrect.
Azure Form Recognizer is used for extracting information from forms and documents, but it is not designed for text sentiment analysis.