AI-102 Question 331
Single answerYou are designing a QnA Maker knowledge base for a customer service chatbot in Azure. The chatbot should include small talk capabilities to make the interaction more conversational and natural. How can you enable chit-chat in the knowledge base?
- A
Enable the chit-chat feature from the Azure portal while creating the QnA Maker service.
- B
Manually add a predefined chit-chat dataset to your knowledge base during creation.
- C
Import a chit-chat personality template from the QnA Maker portal and merge it with your existing knowledge base.
- D
Enable a prebuilt chit-chat skill in Azure Bot Framework and integrate it with your bot.
Show answer and explanation
Correct answer: C
Explanation
To add chit-chat to a QnA Maker knowledge base, you can use the predefined chit-chat personality templates provided by QnA Maker. These templates include conversational responses for small talk scenarios, such as greetings or jokes, and can be imported and merged with your existing knowledge base. This approach ensures a seamless and automated integration of chit-chat into your bot's functionality.
- A. Incorrect.
This option is incorrect because chit-chat is not a feature that can be directly enabled from the Azure portal during the creation of the QnA Maker service.
- B. Incorrect.
While you could manually add chit-chat responses, this is not the recommended or automated way to add chit-chat to a QnA Maker knowledge base.
- C. Correct.
This is the correct option. QnA Maker provides predefined chit-chat personality templates (such as friendly, professional, and witty) that can be imported and merged into your knowledge base to enable small talk capabilities.
- D. Incorrect.
This option is incorrect because prebuilt chit-chat skills in Azure Bot Framework are separate components and not directly related to the QnA Maker knowledge base.