AI-102 Question 427
Select 3You are tasked with building a generative AI solution in Azure that can generate human-like text responses for a customer support chatbot. The solution must rely on OpenAI models, and you want to ensure the chatbot generates responses that stay within the context of the customer's query. Which Azure services and configurations should you use to implement this solution?
- A
Integrate the Azure OpenAI Service and use the GPT-4 model for text generation.
- B
Use Azure Cognitive Search to index and retrieve relevant contextual data for customer queries.
- C
Deploy Azure Form Recognizer to process and extract text from customer-uploaded PDF documents.
- D
Enable Content Filtering in the Azure OpenAI Service to moderate inappropriate responses.
- E
Use Azure Machine Learning to train a custom AI model for text generation instead of leveraging Azure OpenAI.
Show answer and explanation
Correct answers: A, B, D
Explanation
To build a generative AI chatbot that generates contextually relevant and safe responses, you should integrate the Azure OpenAI Service with a model like GPT-4 for text generation. Additionally, Azure Cognitive Search ensures the chatbot can retrieve relevant contextual information for customer queries, and enabling Content Filtering in Azure OpenAI Service adds an essential layer of safety by moderating potentially inappropriate responses. Other services, such as Azure Form Recognizer and Azure Machine Learning, are not directly relevant to this specific scenario.
- A. Correct.
Correct: The Azure OpenAI Service provides access to GPT models, such as GPT-4, which are designed for text generation and are suitable for building generative AI chatbots.
- B. Correct.
Correct: Azure Cognitive Search can be used to index and retrieve relevant data, ensuring the chatbot generates responses that stay within the context of the customer's query.
- C. Incorrect.
Incorrect: While Azure Form Recognizer can process customer-uploaded documents, it is not required in this scenario as the focus is on generating text responses for a chatbot.
- D. Correct.
Correct: Enabling Content Filtering in Azure OpenAI Service helps moderate inappropriate or harmful responses, ensuring a safer AI solution for customer interactions.
- E. Incorrect.
Incorrect: Using Azure Machine Learning to train a custom AI model is unnecessary in this case since Azure OpenAI Service already provides pre-trained models like GPT-4, which are suitable for the task.