AI-102 Question 8
Single answerYou are tasked with building a solution that analyzes customer feedback from support tickets to determine the sentiment and key topics discussed. Which Azure service should you use to implement this natural language processing solution?
- A
Azure Text Analytics
- B
Azure Form Recognizer
- C
Azure Bot Service
- D
Azure Translator
Show answer and explanation
Correct answer: A
Explanation
Azure Text Analytics is the right choice because it is a natural language processing service that provides features like sentiment analysis, key phrase extraction, and named entity recognition. These capabilities align perfectly with the requirements of analyzing customer feedback to determine sentiment and identify key topics.
- A. Correct.
Azure Text Analytics is the appropriate service for analyzing text to determine sentiment and extract key phrases or topics. It is specifically designed for natural language processing tasks like sentiment analysis and entity recognition.
- B. Incorrect.
Azure Form Recognizer is used for extracting information from documents such as invoices or forms. It is not suitable for analyzing unstructured text or determining sentiment.
- C. Incorrect.
Azure Bot Service is designed for creating chatbots and conversational AI, not for analyzing text or extracting sentiment or topics.
- D. Incorrect.
Azure Translator is designed to translate text between languages but does not provide sentiment analysis or key phrase extraction capabilities.