AI-900 Question 270
Select 3A company plans to use the Azure OpenAI Service to build an intelligent chatbot for customer support. Which of the following capabilities of Azure OpenAI Service can the company leverage to achieve this goal?
- A
Generate natural language responses to user queries
- B
Translate text between multiple languages
- C
Perform sentiment analysis on customer feedback
- D
Summarize long customer support documents
- E
Classify customer queries into predefined categories
Show answer and explanation
Correct answers: A, D, E
Explanation
Azure OpenAI Service provides advanced natural language processing capabilities using models like GPT, which can generate responses, summarize text, and classify text input. These capabilities make it well-suited for building intelligent chatbots. However, tasks like sentiment analysis or language translation fall under other Azure services, such as Cognitive Services Text Analytics and Translator.
- A. Correct.
Azure OpenAI Service can generate human-like, natural language responses using models like GPT, which makes it ideal for chatbots.
- B. Incorrect.
While Azure has services for translation (e.g., Translator), this is not a primary capability of Azure OpenAI Service.
- C. Incorrect.
Sentiment analysis is typically performed using Azure Cognitive Services Text Analytics, not Azure OpenAI Service.
- D. Correct.
Azure OpenAI Service can summarize lengthy text using models like GPT, which is useful for condensing customer support documents.
- E. Correct.
Customer query classification can be supported by the Azure OpenAI Service by employing models to understand and categorize user input.