AI-900 Question 7
Single answerA company wants to implement an artificial intelligence solution to automatically classify incoming customer emails into categories such as 'Billing', 'Technical Support', and 'General Inquiry'. Which AI workload would best suit this scenario?
- A
Natural Language Processing (NLP)
- B
Computer Vision
- C
Anomaly Detection
- D
Recommendation Systems
Show answer and explanation
Correct answer: A
Explanation
The task of classifying customer emails into specific categories involves analyzing and understanding the text content of those emails. Natural Language Processing (NLP) is the AI workload specifically designed to handle tasks related to text analysis, including text classification, sentiment analysis, and language understanding. Therefore, NLP is the most suitable workload for this scenario.
- A. Correct.
Natural Language Processing (NLP) is the correct workload because it focuses on understanding and processing human language, which is required for classifying text data such as customer emails.
- B. Incorrect.
Computer Vision is not appropriate in this scenario because it deals with analyzing visual data like images and videos, not text classification.
- C. Incorrect.
Anomaly Detection is used to identify unusual patterns or deviations in data, such as fraud detection, which does not align with the task of categorizing emails.
- D. Incorrect.
Recommendation Systems are designed to suggest items or content, such as movies or products, based on user preferences, which is unrelated to email classification.