AI-900 Question 74
Select 3A company is deploying an AI-powered customer service chatbot. To ensure accountability in the AI solution, which of the following actions should they prioritize?
- A
Ensure the chatbot provides a mechanism for users to escalate issues to a human agent when needed.
- B
Optimize the chatbot to maximize speed and minimize computational costs, even if it sacrifices transparency.
- C
Document how decisions are made by the AI model and make this information accessible to relevant stakeholders.
- D
Disable logging of user interactions to protect user privacy, even if it reduces the ability to troubleshoot issues.
- E
Establish a monitoring process to regularly assess the chatbot's performance and behavior against ethical guidelines.
Show answer and explanation
Correct answers: A, C, E
Explanation
Accountability in an AI solution requires transparency, mechanisms for human intervention, and continuous monitoring to ensure the system behaves ethically and aligns with organizational goals. By providing escalation paths, documenting decision-making processes, and establishing ongoing monitoring, the company ensures accountability and builds trust in the AI solution.
- A. Correct.
Providing a way for users to escalate issues to a human agent ensures accountability, as it allows users to challenge or clarify the chatbot's decisions if needed.
- B. Incorrect.
Focusing solely on speed and cost at the expense of transparency undermines accountability, as stakeholders may not understand how or why decisions are made.
- C. Correct.
Documenting how the AI model makes decisions is a key aspect of accountability, as it ensures transparency and helps stakeholders understand the system's behavior.
- D. Incorrect.
While protecting user privacy is important, disabling logging entirely can hinder the ability to investigate and resolve issues, which is essential for accountability.
- E. Correct.
Regularly monitoring the chatbot's performance and behavior ensures that the system complies with ethical guidelines and remains accountable over time.