Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate Intermediate Practice Exam: Medium Difficulty 2025

Your organization is deploying Microsoft Teams Phone across multiple international offices. The Paris office has 150 users who need to make calls to both internal Teams users and external PSTN numbers. The organization wants to minimize administrative overhead while ensuring users can dial emergency services locally. Which solution should you implement?

A healthcare organization uses Microsoft Teams for clinical collaboration. Doctors need to join Teams meetings from hospital workstations without being signed in, but the organization requires all meetings to include a waiting room for security. However, doctors are reporting delays in patient consultations because they must wait to be admitted. What configuration would best address this scenario?

Your company has deployed 200 Microsoft Teams Rooms devices across 50 conference rooms in multiple buildings. Users report that some rooms experience poor audio quality during meetings, while others work perfectly. You need to proactively identify and resolve issues before users report them. Which approach should you implement?

A multinational corporation is implementing Direct Routing for Teams Phone. They have a Session Border Controller configured and tested, but users in the sales department report one-way audio issues where they can hear the external caller but the caller cannot hear them. Internal Teams-to-Teams calls work perfectly. What is the most likely cause?

Your organization needs to configure calling policies for different departments. The executive team requires the ability to delegate call answering to their assistants, while the customer service team needs simultaneous ring to multiple team members. The finance team must have all calls recorded for compliance. How should you configure these requirements?

A university is planning a virtual graduation ceremony using Teams Live Events for 5,000 attendees. The ceremony will include pre-recorded video segments and live speeches. They need to ensure attendees can submit questions that moderators can review before presenting to speakers. The event must also be available for replay for 90 days. What configuration should you recommend?

Your organization has 50 Teams Rooms devices deployed with a mix of Android-based and Windows-based systems. You need to ensure consistent configuration across all devices including default volume levels, display settings, and meeting join behavior. Several devices were recently configured manually by different technicians with inconsistent settings. What is the most efficient approach to standardize the configuration?

A manufacturing company experiences poor Teams call quality during business hours in their warehouse facility. The warehouse has 80 users who make frequent Teams voice calls while moving throughout the facility. Network analysis shows the warehouse Wi-Fi network has sufficient bandwidth but experiences packet loss during peak usage. What should you implement to improve call quality?

Your company is implementing auto attendants and call queues for the customer support department. The support team operates Monday-Friday 8 AM-6 PM and has different staff working in three time zones (Eastern, Central, Pacific). Calls outside business hours should route to voicemail. The call queue should distribute calls to the longest-idle available agent. How should you configure this solution?

An organization is experiencing poor video quality in Teams meetings for remote workers, while audio quality remains acceptable. Network assessment shows that remote workers have residential internet connections with varying bandwidth (10-50 Mbps download). The IT team wants to optimize the experience without requiring infrastructure changes. What approach should you implement?