Platform Foundations Advanced Practice Exam: Hard Questions 2025

A sales org is rolling out a managed package that includes custom objects and Lightning pages. After installation, users report that record pages load but related lists are missing and some components show 'insufficient privileges' even though users have the correct profile. The admin confirms object-level access exists for the custom objects. What is the most likely root cause and best next step?

A support team wants to restrict Case visibility so that agents can only see Cases they own, unless a Case is explicitly shared with their queue. However, agents must still be able to report on ALL Cases in their region (without being able to open individual Case records). What architecture best satisfies both requirements?

A company uses a custom object (Project__c) with a lookup to Account. They need each Account to display a single field that always shows the total number of active Projects (Status = 'Active') related to that Account. The count must be real-time on the Account record without scheduled jobs. Which solution best fits platform capabilities and limits?

An org stores Customer as Accounts and needs to model multiple shipping locations per customer, each with its own address, contact person, and "Is Primary" flag. The business also wants to report on shipping locations independently and relate Opportunities to a specific shipping location. What is the best data model?

After a data load, users report that many Accounts now have duplicate values in an External ID field, causing integrations to fail. The admin needs to prevent future duplicates and ensure existing duplicates are identified with minimal disruption. What is the best approach?

A global org needs to ensure that users in different business units see different picklist values for the same field on Opportunity, and the values must also differ depending on Record Type. The admin also wants to avoid creating separate fields. Which configuration best meets the requirement?

Users complain that when they click a custom object tab, they often land on a list view that is irrelevant to their work. The admin wants each profile to default to a different list view when opening the tab, without creating separate apps. What is the best solution?

A user can see an Account record but cannot see a specific related list on the Account page (e.g., Opportunities). Other users with the same profile can see it. The Lightning page assignment is the same for all users. What is the most likely cause?

A company is implementing a partner-like access model for a subset of internal users who should only see records for Accounts they are assigned to, including related Contacts and Opportunities. The data model uses standard objects and must be maintainable at scale. Which combination is the best fit?

A data migration is importing Contacts that belong to either a Person Account model or a Business Account model depending on region. The target org has Person Accounts enabled. The migration team wants to avoid creating orphaned Contacts and ensure reporting remains consistent. What is the best strategy?