Platform User Experience Designer Advanced Practice Exam: Hard Questions 2025

A global sales organization reports low adoption of Sales Cloud because reps say screens feel “built for admins.” Leadership asks for a redesign, but stakeholders disagree on what matters most: sales leaders want more fields to improve forecasting, reps want fewer clicks, and operations wants stricter required fields for data quality. The UX Designer must produce a defensible requirements baseline quickly. Which approach best balances competing priorities while reducing rework risk?

A healthcare provider uses Salesforce to manage patient outreach. Users include nurses (high volume calls), case managers (complex records), and supervisors (analytics). Due to regulatory requirements, some fields must be captured, but nurses complain that calls take too long because the console forces them to navigate multiple tabs. What is the best discovery artifact to ensure the redesign addresses each persona’s workflow and compliance constraints without overfitting to one role?

An enterprise wants to standardize the Opportunity record experience across five business units. Each unit currently uses unique page layouts, fields, and Lightning pages. Leadership wants (1) shared core experience, (2) unit-specific sections, (3) minimal admin overhead, and (4) scalability for future acquisitions. Which declarative architecture best meets these requirements?

A support team uses a Lightning Console app. Agents must follow a guided troubleshooting flow that depends on Case fields and related assets, and they must not skip required steps. The process changes often, and admins want to update the guidance without deployments. Which solution is the best fit?

A company has a custom object used by two groups: internal employees and external partner community users. Employees need a dense, data-heavy layout; partners need a simplified experience with a small subset of fields and actions. Security is already handled via profiles/permission sets and sharing. The UX Designer wants to reduce clutter without creating redundant configurations. What is the most maintainable approach?

A sales team complains that creating a Quote is slow because the record page loads many related lists and third-party components. Leaders insist the information remains available, but not necessarily on initial load. Which UI design change best improves perceived performance and task focus without losing access to details?

A service organization is redesigning a Case record page for keyboard-heavy agents. Agents work in console, rely on rapid scanning, and need to minimize context switching. The current design uses multiple columns with dense components, and important statuses are missed. What is the best design adjustment to improve situation awareness and reduce errors?

A nonprofit uses a multi-step Flow to intake donor pledges. Users abandon the flow because it feels long, but compliance requires capturing certain data before saving. The UX Designer must reduce abandonment while keeping required capture. Which redesign is most likely to improve completion rates without weakening requirements?

After launching a redesigned Opportunity page, users report it “feels slower” even though page load metrics are unchanged. Analytics show users hesitate before taking key actions. What is the best next step in testing/optimization to identify the root cause and guide improvements?

A UX team must validate two competing designs for a new Lightning app navigation model. Stakeholders want an A/B test, but the org has multiple profiles, seasonal work patterns, and frequent releases. The team needs statistically meaningful results while minimizing business risk. Which plan is most appropriate?