Field Service Consultant Practice Exam 2025: Latest Questions

A dispatcher wants to quickly find the best technician for an urgent job based on skill and proximity, then schedule it into the technician’s day without leaving the scheduling UI. Which Field Service capability best supports this?

A company wants each Work Order to automatically generate the appointments needed for each step of the job (for example: diagnostics, repair, and testing), each with different estimated durations. What should the consultant recommend?

A field technician often works in areas with unreliable connectivity and needs to view assigned work, capture notes, and update statuses offline. Which approach best meets this requirement?

A service manager wants to measure first-time fix rate and average travel time by territory. Which solution is the most appropriate starting point using standard platform capabilities?

A company sells service entitlements that include 24/7 support with a 4-hour response time for premium customers, and next-business-day response for standard customers. They want the entitlement to determine the target start time for scheduling. What should a consultant recommend?

Dispatchers report that scheduling recommendations are returning too many ineligible technicians. Many technicians are being suggested despite lacking required certifications. What configuration should be reviewed first?

A company integrates an external asset monitoring system that automatically triggers service when a device reports a fault. The business wants the integration to create a Work Order, generate the Service Appointment, and notify dispatch without creating duplicate cases or work. Which design is most appropriate?

Technicians need to capture customer signatures at job completion and ensure the signature is stored with the service record for auditing. What is the best practice approach in Field Service Mobile?

A business wants to prevent double-booking and ensure appointments are scheduled only within technicians’ working hours, while also accounting for breaks and planned time off. Which combination best addresses these requirements?

After implementing optimization, dispatch notices that high-priority emergency appointments are still being scheduled later than standard appointments. The business wants emergencies to preempt lower-priority work while minimizing overall disruption. What should be adjusted?

A dispatcher wants to ensure technicians always see the most urgent appointments first on the schedule. What is the recommended way to achieve this in Field Service?

A company wants technicians to capture a customer signature after completing work and attach it to the Service Report. Which Field Service mobile capability best supports this requirement?

A service manager wants to ensure entitlements and response commitments are tied to the customer's service contract and automatically applied when work orders are created. What should be configured?

A dispatcher reports that optimization assigns appointments to technicians who lack a required certification. The skills are configured on the Service Resource records. What is the most likely missing configuration?

A company wants to reduce travel time by scheduling technicians from their current location during the day rather than from their home base. Which configuration best supports this?

A technician frequently works in areas with poor connectivity. They must still be able to view assigned work, update status, capture photos, and sync later. What is the best approach?

A service organization wants to ensure that when a Work Order is created for a specific type of job, the system automatically creates the correct set of Work Order Line Items and required products to be consumed. What should the consultant recommend?

Leadership wants to monitor schedule health: late appointments, SLA risk, and travel time trends by territory. Which approach is most appropriate for analytics in Field Service?

A customer uses an ERP for installed products and warranties. Field Service must create Work Orders in Salesforce when the ERP generates a service request, and the process must be near real-time with minimal custom code. Which integration approach is recommended?

Optimization is producing assignments that violate a union rule: certain technicians cannot work more than 8 hours per day and must have a 30-minute break after 4 hours. The organization wants this enforced automatically during scheduling. What should a consultant recommend?

Dispatchers report that many service appointments are being scheduled with 30–60 minutes of avoidable idle time between jobs, even though nearby appointments exist. The company wants to minimize idle time while still respecting travel time and existing constraints. Which scheduling optimization should the consultant recommend?

A company sells annual maintenance agreements that include four preventative maintenance visits per covered asset. They want Field Service to automatically track entitlements and decrement remaining visits as work is completed. Which configuration best supports this requirement?

Technicians often work in areas with no connectivity. They must still capture photos, parts consumption, and customer signatures, and then sync data later. Which approach is recommended for this mobile requirement?

A service manager wants a dashboard that compares planned vs. actual duration per work type and highlights technicians who consistently exceed estimates. Data is available on Service Appointments and Work Orders. What should the consultant recommend to produce the most reliable analytics?

A company’s ERP is the system of record for inventory. When a technician consumes parts on a work order line item, the ERP must be updated in near real time, and if the ERP rejects the transaction, the technician should be notified and the consumption should not be finalized. Which integration pattern best fits this requirement?