OmniStudio Consultant Advanced Practice Exam: Hard Questions 2025

During discovery for a claims intake solution, stakeholders require: (1) a single guided flow used by agents and community users, (2) different question paths by product and state regulations, (3) the ability for the business to adjust question visibility/wording without deployments, and (4) an audit trail of what questions were shown/answered at submission time. Which architecture best meets these requirements with the least long-term maintenance?

A program enrollment OmniScript must accept file uploads (ID documents) and, upon final submission, (1) create a Case, (2) relate all uploaded files to the Case, and (3) send the Case Id to an external system. Users sometimes upload multiple files and occasionally navigate backward before submitting. What is the most reliable design to ensure files are not orphaned and are always related to the created Case?

A complex OmniScript has multiple steps that repeatedly call the same server-side logic to compute eligibility and pricing based on the current payload. Performance testing shows repeated identical calls during Review and Submit steps, increasing server time and hitting concurrent request limits. The payload changes only when the user edits specific fields. What approach best reduces server calls while keeping the results consistent?

An OmniScript uses a DataRaptor Extract to fetch related records for display. In production, users intermittently see records they should not have access to, but only when accessing the script from a utility bar where they remain logged in for long periods. The org uses strict sharing rules. What is the most likely root cause and best fix?

A consultant must design a FlexCard-based account overview for call center agents. Requirements: (1) show near real-time order status from an external system, (2) show Salesforce case history, (3) keep initial load under 2 seconds, and (4) allow agents to expand details on demand without refetching everything. Which design best meets performance and usability requirements?

A team is troubleshooting a FlexCard where a field shows as blank only for some users. The data is present in the Integration Procedure response. The blank field corresponds to a nested JSON path (e.g., order.items[0].price). The card works for admin but not for standard users. What is the most likely cause and the best next step to confirm?

An Integration Procedure aggregates data from Salesforce and an external REST API. The external API has intermittent latency spikes and occasional 500 errors. The FlexCard must still render quickly with Salesforce data even if the external API fails, and display a non-blocking warning. Which pattern best satisfies resiliency and UX requirements?

A developer builds an OmniScript that uses a DataRaptor Load with upsert to create/update a complex set of related records. In UAT, the script sometimes creates duplicates for child records when users revisit the script via a saved draft and resubmit. The DataRaptor Load uses external IDs on the parent but not on children. What change most directly prevents duplicates while preserving the ability to resume drafts?

A team is deploying OmniStudio components across dev, QA, and prod using source control and CI. After deployment, an OmniScript compiles but fails at runtime because it references an Integration Procedure version that does not exist in prod. The team wants to prevent this class of error before merge. What is the best practice to implement?

After a production release, users report an OmniScript intermittently shows outdated picklist values and labels, even though admins updated translations and picklist value sets. The issue persists for some users for hours and is not resolved by logging out. Which troubleshooting approach is most appropriate to isolate and resolve the issue?